CVE-2009-5055

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Summary

CVECVE-2009-5055
StatePUBLISHED
Assignermitre
Source PriorityCVE Program / NVD first with legacy fallback
Published2011-03-18 16:55:01 UTC
Updated2026-04-29 01:13:23 UTC
DescriptionOpen Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

Risk And Classification

Primary CVSS: v2.0 3.5 from [email protected]

AV:N/AC:M/Au:S/C:P/I:N/A:N

Problem Types: CWE-264 | n/a

CVSS v2.0 Breakdown

Access Vector
Network
Access Complexity
Medium
Authentication
Single
Confidentiality
Partial
Integrity
None
Availability
None

AV:N/AC:M/Au:S/C:P/I:N/A:N

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Application Otrs Otrs 0.5 beta1 All All
Application Otrs Otrs 0.5 beta2 All All
Application Otrs Otrs 0.5 beta3 All All
Application Otrs Otrs 0.5 beta4 All All
Application Otrs Otrs 0.5 beta5 All All
Application Otrs Otrs 0.5 beta6 All All
Application Otrs Otrs 0.5 beta7 All All
Application Otrs Otrs 0.5 beta8 All All
Application Otrs Otrs 1.0 rc1 All All
Application Otrs Otrs 1.0 rc2 All All
Application Otrs Otrs 1.0 rc3 All All
Application Otrs Otrs 1.0.0 All All All
Application Otrs Otrs 1.0.1 All All All
Application Otrs Otrs 1.0.2 All All All
Application Otrs Otrs 1.1 rc1 All All
Application Otrs Otrs 1.1.0 rc1 All All
Application Otrs Otrs 1.1.0 rc2 All All
Application Otrs Otrs 1.1.1 All All All
Application Otrs Otrs 1.1.2 All All All
Application Otrs Otrs 1.1.3 All All All
Application Otrs Otrs 1.1.4 All All All
Application Otrs Otrs 1.2.0 beta1 All All
Application Otrs Otrs 1.2.0 beta2 All All
Application Otrs Otrs 1.2.0 beta3 All All
Application Otrs Otrs 1.2.1 All All All
Application Otrs Otrs 1.2.2 All All All
Application Otrs Otrs 1.2.3 All All All
Application Otrs Otrs 1.2.4 All All All
Application Otrs Otrs 1.3.0 beta1 All All
Application Otrs Otrs 1.3.0 beta2 All All
Application Otrs Otrs 1.3.0 beta3 All All
Application Otrs Otrs 1.3.0 beta4 All All
Application Otrs Otrs 1.3.1 All All All
Application Otrs Otrs 1.3.2 All All All
Application Otrs Otrs 1.3.3 All All All
Application Otrs Otrs 2.0.0 All All All
Application Otrs Otrs 2.0.0 beta1 All All
Application Otrs Otrs 2.0.0 beta2 All All
Application Otrs Otrs 2.0.0 beta4 All All
Application Otrs Otrs 2.0.0 beta5 All All
Application Otrs Otrs 2.0.0 beta6 All All
Application Otrs Otrs 2.0.1 All All All
Application Otrs Otrs 2.0.2 All All All
Application Otrs Otrs 2.0.3 All All All
Application Otrs Otrs 2.0.4 All All All
Application Otrs Otrs 2.0.5 All All All
Application Otrs Otrs 2.1.0 beta1 All All
Application Otrs Otrs 2.1.0 beta2 All All
Application Otrs Otrs 2.1.1 All All All
Application Otrs Otrs 2.1.2 All All All
Application Otrs Otrs 2.1.3 All All All
Application Otrs Otrs 2.1.4 All All All
Application Otrs Otrs 2.1.5 All All All
Application Otrs Otrs 2.1.6 All All All
Application Otrs Otrs 2.1.7 All All All
Application Otrs Otrs 2.1.8 All All All
Application Otrs Otrs 2.1.9 All All All
Application Otrs Otrs 2.2.0 beta1 All All
Application Otrs Otrs 2.2.0 beta2 All All
Application Otrs Otrs 2.2.0 beta3 All All
Application Otrs Otrs 2.2.0 beta4 All All
Application Otrs Otrs 2.2.0 rc1 All All
Application Otrs Otrs 2.2.1 All All All
Application Otrs Otrs 2.2.2 All All All
Application Otrs Otrs 2.2.3 All All All
Application Otrs Otrs 2.2.4 All All All
Application Otrs Otrs 2.2.5 All All All
Application Otrs Otrs 2.2.6 All All All
Application Otrs Otrs 2.2.7 All All All
Application Otrs Otrs 2.2.8 All All All
Application Otrs Otrs 2.2.9 All All All
Application Otrs Otrs 2.3.0 beta1 All All
Application Otrs Otrs 2.3.0 beta2 All All
Application Otrs Otrs 2.3.0 beta3 All All
Application Otrs Otrs 2.3.0 beta4 All All
Application Otrs Otrs 2.3.0 rc1 All All
Application Otrs Otrs 2.3.1 All All All
Application Otrs Otrs 2.3.2 All All All
Application Otrs Otrs 2.3.3 All All All
Application Otrs Otrs 2.3.4 All All All
Application Otrs Otrs 2.3.5 All All All
Application Otrs Otrs 2.3.6 All All All
Application Otrs Otrs 2.4.0 beta1 All All
Application Otrs Otrs 2.4.0 beta2 All All
Application Otrs Otrs 2.4.0 beta3 All All
Application Otrs Otrs 2.4.0 beta4 All All
Application Otrs Otrs 2.4.0 beta5 All All
Application Otrs Otrs 2.4.0 beta6 All All
Application Otrs Otrs 2.4.1 All All All
Application Otrs Otrs 2.4.2 All All All
Application Otrs Otrs All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Na N/a affected n/a Not specified

References

ReferenceSourceLinkTags
4105 – CustomerUser has access to other Customers tickets than defined in CustomerIDs af854a3a-2127-422b-91ae-364da2661108 bugs.otrs.org
OTRS on github af854a3a-2127-422b-91ae-364da2661108 source.otrs.org Exploit, Patch
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

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