CVE-2010-4763

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Summary

CVECVE-2010-4763
StatePUBLISHED
Assignermitre
Source PriorityCVE Program / NVD first with legacy fallback
Published2011-03-18 16:55:01 UTC
Updated2026-04-29 01:13:23 UTC
DescriptionThe ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Risk And Classification

Primary CVSS: v2.0 6.5 from [email protected]

AV:N/AC:L/Au:S/C:P/I:P/A:P

Problem Types: CWE-264 | n/a

CVSS v2.0 Breakdown

Access Vector
Network
Access Complexity
Low
Authentication
Single
Confidentiality
Partial
Integrity
Partial
Availability
Partial

AV:N/AC:L/Au:S/C:P/I:P/A:P

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Application Otrs Otrs 0.5 beta1 All All
Application Otrs Otrs 0.5 beta2 All All
Application Otrs Otrs 0.5 beta3 All All
Application Otrs Otrs 0.5 beta4 All All
Application Otrs Otrs 0.5 beta5 All All
Application Otrs Otrs 0.5 beta6 All All
Application Otrs Otrs 0.5 beta7 All All
Application Otrs Otrs 0.5 beta8 All All
Application Otrs Otrs 1.0 rc1 All All
Application Otrs Otrs 1.0 rc2 All All
Application Otrs Otrs 1.0 rc3 All All
Application Otrs Otrs 1.0.0 All All All
Application Otrs Otrs 1.0.1 All All All
Application Otrs Otrs 1.0.2 All All All
Application Otrs Otrs 1.1 rc1 All All
Application Otrs Otrs 1.1.0 rc1 All All
Application Otrs Otrs 1.1.0 rc2 All All
Application Otrs Otrs 1.1.1 All All All
Application Otrs Otrs 1.1.2 All All All
Application Otrs Otrs 1.1.3 All All All
Application Otrs Otrs 1.1.4 All All All
Application Otrs Otrs 1.2.0 beta1 All All
Application Otrs Otrs 1.2.0 beta2 All All
Application Otrs Otrs 1.2.0 beta3 All All
Application Otrs Otrs 1.2.1 All All All
Application Otrs Otrs 1.2.2 All All All
Application Otrs Otrs 1.2.3 All All All
Application Otrs Otrs 1.2.4 All All All
Application Otrs Otrs 1.3.0 beta1 All All
Application Otrs Otrs 1.3.0 beta2 All All
Application Otrs Otrs 1.3.0 beta3 All All
Application Otrs Otrs 1.3.0 beta4 All All
Application Otrs Otrs 1.3.1 All All All
Application Otrs Otrs 1.3.2 All All All
Application Otrs Otrs 1.3.3 All All All
Application Otrs Otrs 2.0.0 All All All
Application Otrs Otrs 2.0.0 beta1 All All
Application Otrs Otrs 2.0.0 beta2 All All
Application Otrs Otrs 2.0.0 beta4 All All
Application Otrs Otrs 2.0.0 beta5 All All
Application Otrs Otrs 2.0.0 beta6 All All
Application Otrs Otrs 2.0.1 All All All
Application Otrs Otrs 2.0.2 All All All
Application Otrs Otrs 2.0.3 All All All
Application Otrs Otrs 2.0.4 All All All
Application Otrs Otrs 2.0.5 All All All
Application Otrs Otrs 2.1.0 beta1 All All
Application Otrs Otrs 2.1.0 beta2 All All
Application Otrs Otrs 2.1.1 All All All
Application Otrs Otrs 2.1.2 All All All
Application Otrs Otrs 2.1.3 All All All
Application Otrs Otrs 2.1.4 All All All
Application Otrs Otrs 2.1.5 All All All
Application Otrs Otrs 2.1.6 All All All
Application Otrs Otrs 2.1.7 All All All
Application Otrs Otrs 2.1.8 All All All
Application Otrs Otrs 2.1.9 All All All
Application Otrs Otrs 2.2.0 beta1 All All
Application Otrs Otrs 2.2.0 beta2 All All
Application Otrs Otrs 2.2.0 beta3 All All
Application Otrs Otrs 2.2.0 beta4 All All
Application Otrs Otrs 2.2.0 rc1 All All
Application Otrs Otrs 2.2.1 All All All
Application Otrs Otrs 2.2.2 All All All
Application Otrs Otrs 2.2.3 All All All
Application Otrs Otrs 2.2.4 All All All
Application Otrs Otrs 2.2.5 All All All
Application Otrs Otrs 2.2.6 All All All
Application Otrs Otrs 2.2.7 All All All
Application Otrs Otrs 2.2.8 All All All
Application Otrs Otrs 2.2.9 All All All
Application Otrs Otrs 2.3.0 beta1 All All
Application Otrs Otrs 2.3.0 beta2 All All
Application Otrs Otrs 2.3.0 beta3 All All
Application Otrs Otrs 2.3.0 beta4 All All
Application Otrs Otrs 2.3.0 rc1 All All
Application Otrs Otrs 2.3.1 All All All
Application Otrs Otrs 2.3.2 All All All
Application Otrs Otrs 2.3.3 All All All
Application Otrs Otrs 2.3.4 All All All
Application Otrs Otrs 2.3.5 All All All
Application Otrs Otrs 2.3.6 All All All
Application Otrs Otrs 2.4.0 beta1 All All
Application Otrs Otrs 2.4.0 beta2 All All
Application Otrs Otrs 2.4.0 beta3 All All
Application Otrs Otrs 2.4.0 beta4 All All
Application Otrs Otrs 2.4.0 beta5 All All
Application Otrs Otrs 2.4.0 beta6 All All
Application Otrs Otrs 2.4.1 All All All
Application Otrs Otrs 2.4.2 All All All
Application Otrs Otrs 2.4.3 All All All
Application Otrs Otrs 2.4.4 All All All
Application Otrs Otrs 2.4.5 All All All
Application Otrs Otrs 2.4.6 All All All
Application Otrs Otrs 2.4.7 All All All
Application Otrs Otrs 2.4.8 All All All
Application Otrs Otrs 2.4.9 All All All
Application Otrs Otrs All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Na N/a affected n/a Not specified

References

ReferenceSourceLinkTags
4399 – Phone- / Email-Ticket AJAX reload does not consider ACL in Config.pm af854a3a-2127-422b-91ae-364da2661108 bugs.otrs.org Exploit
OTRS on github af854a3a-2127-422b-91ae-364da2661108 source.otrs.org
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

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