CVE-2017-16854

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Summary

CVECVE-2017-16854
StatePUBLISHED
Assignermitre
Source PriorityCVE Program / NVD first with legacy fallback
Published2017-12-08 17:29:00 UTC
Updated2025-04-20 01:37:25 UTC
DescriptionIn Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Risk And Classification

Primary CVSS: v3.0 6.5 MEDIUM from [email protected]

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

EPSS: 0.003580000 probability, percentile 0.581310000 (date 2026-05-17)

Problem Types: CWE-200 | n/a

VersionSourceTypeScoreSeverityVector
3.0[email protected]Primary6.5MEDIUMCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
2.0[email protected]Primary4AV:N/AC:L/Au:S/C:P/I:N/A:N

CVSS v3.0 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

CVSS v2.0 Breakdown

Access Vector
Network
Access Complexity
Low
Authentication
Single
Confidentiality
Partial
Integrity
None
Availability
None

AV:N/AC:L/Au:S/C:P/I:N/A:N

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Operating System Debian Debian Linux 7.0 All All All
Operating System Debian Debian Linux 8.0 All All All
Operating System Debian Debian Linux 9.0 All All All
Application Otrs Otrs All All All All
Application Otrs Otrs All All All All
Application Otrs Otrs All All All All
Application Otrs Otrs All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Na N/a affected n/a Not specified

References

ReferenceSourceLinkTags
[SECURITY] [DLA 1212-1] otrs2 security update af854a3a-2127-422b-91ae-364da2661108 lists.debian.org Mailing List, Third Party Advisory
Security Advisory 2017-08: Security Update for OTRS Framework - otrs.com| OTRS Simple Service Management af854a3a-2127-422b-91ae-364da2661108 www.otrs.com Broken Link
Debian -- Security Information -- DSA-4066-1 otrs2 af854a3a-2127-422b-91ae-364da2661108 www.debian.org Third Party Advisory
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

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