CVE-2019-14749

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Summary

CVECVE-2019-14749
StatePUBLISHED
Assignermitre
Source PriorityCVE Program / NVD first with legacy fallback
Published2019-08-07 17:15:12 UTC
Updated2026-07-10 18:20:35 UTC
DescriptionAn issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.

Risk And Classification

Primary CVSS: v3.0 8.8 HIGH from [email protected]

CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

Problem Types: CWE-1236 | n/a

VersionSourceTypeScoreSeverityVector
3.0[email protected]Primary8.8HIGHCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H
2.0[email protected]Primary6.8AV:N/AC:M/Au:N/C:P/I:P/A:P

CVSS v3.0 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

CVSS v2.0 Breakdown

Access Vector
Network
Access Complexity
Medium
Authentication
None
Confidentiality
Partial
Integrity
Partial
Availability
Partial

AV:N/AC:M/Au:N/C:P/I:P/A:P

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Application Enhancesoft Osticket All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Na N/a affected n/a Not specified

References

ReferenceSourceLinkTags
Release v1.12.1 · osTicket/osTicket · GitHub af854a3a-2127-422b-91ae-364da2661108 github.com Release Notes, Third Party Advisory
security: CSV Formula Injection · osTicket/osTicket@9981848 · GitHub af854a3a-2127-422b-91ae-364da2661108 github.com Patch, Third Party Advisory
Release v1.10.7 · osTicket/osTicket · GitHub af854a3a-2127-422b-91ae-364da2661108 github.com Release Notes, Third Party Advisory
osTicket 1.12 - Formula Injection - PHP webapps Exploit af854a3a-2127-422b-91ae-364da2661108 www.exploit-db.com Third Party Advisory, VDB Entry
osTicket 1.12 Formula Injection ≈ Packet Storm af854a3a-2127-422b-91ae-364da2661108 packetstormsecurity.com Third Party Advisory, VDB Entry
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

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