ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client'

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2025-10039
StatePUBLISHED
AssignerWordfence
Source PriorityCVE Program / NVD first with legacy fallback
Published2025-11-21 13:15:45 UTC
Updated2026-10-08 10:10:00 UTC
DescriptionThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

Risk And Classification

Primary CVSS: v3.1 4.3 MEDIUM from [email protected]

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Problem Types: CWE-639 | CWE-639 CWE-639 Authorization Bypass Through User-Controlled Key

VersionSourceTypeScoreSeverityVector
3.1[email protected]Secondary4.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
3.1CNADECLARED4.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Application Elula Wsdesk All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Elextensions ELEX WordPress HelpDesk Customer Ticketing System affected 3.2.9 semver Not specified

References

ReferenceSourceLinkTags
plugins.trac.wordpress.org/changeset/3391342 [email protected] plugins.trac.wordpress.org Patch
plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/in... [email protected] plugins.trac.wordpress.org Product
www.wordfence.com/threat-intel/vulnerabilities/id/d9ffc0af-9c3d-4f8e-ae0b-e51c0... [email protected] www.wordfence.com Third Party Advisory
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Athiwat Tiprasaharn (en)

Additional Advisory Data

SourceTimeEvent
CNA2025-09-17T06:17:55.000ZVendor Notified
CNA2025-11-20T00:00:00.000ZDisclosed

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