ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Restore

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2025-12022
StatePUBLISHED
AssignerWordfence
Source PriorityCVE Program / NVD first with legacy fallback
Published2025-11-21 06:15:47 UTC
Updated2026-10-07 21:10:00 UTC
DescriptionThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.

Risk And Classification

Primary CVSS: v3.1 4.3 MEDIUM from [email protected]

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

EPSS: 0.001880000 probability, percentile 0.076710000 (date 2026-10-07)

Problem Types: CWE-862 | CWE-862 CWE-862 Missing Authorization

VersionSourceTypeScoreSeverityVector
3.1[email protected]Secondary4.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
3.1CNADECLARED4.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Application Elula Wsdesk All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Elextensions ELEX WordPress HelpDesk Customer Ticketing System affected 3.3.1 semver Not specified

References

ReferenceSourceLinkTags
www.wordfence.com/threat-intel/vulnerabilities/id/982b23c5-2414-48f7-a2f5-96fef... [email protected] www.wordfence.com Third Party Advisory
plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-syste... [email protected] plugins.trac.wordpress.org Patch
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Athiwat Tiprasaharn (en)

Additional Advisory Data

SourceTimeEvent
CNA2025-10-21T14:59:53.000ZVendor Notified
CNA2025-11-20T16:58:48.000ZDisclosed

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