ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2025-13534
StatePUBLISHED
AssignerWordfence
Source PriorityCVE Program / NVD first with legacy fallback
Published2025-12-02 09:15:47 UTC
Updated2026-10-18 18:10:00 UTC
DescriptionThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Risk And Classification

Primary CVSS: v3.1 8.8 HIGH from [email protected]

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

EPSS: 0.002710000 probability, percentile 0.180110000 (date 2026-10-18)

Problem Types: CWE-269 | CWE-269 CWE-269 Improper Privilege Management

VersionSourceTypeScoreSeverityVector
3.1[email protected]Primary8.8HIGHCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
3.1[email protected]Secondary6.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
3.1CNADECLARED6.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Application Elula Wsdesk All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Elextensions ELEX WordPress HelpDesk Customer Ticketing System affected 3.3.2 semver Not specified

References

ReferenceSourceLinkTags
plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php [email protected] plugins.trac.wordpress.org Broken Link
plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/in... [email protected] plugins.trac.wordpress.org Product
www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3db... [email protected] www.wordfence.com Product, Third Party Advisory
plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3... [email protected] plugins.trac.wordpress.org Product
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Athiwat Tiprasaharn (en)

Additional Advisory Data

SourceTimeEvent
CNA2025-11-21T21:38:59.000ZVendor Notified
CNA2025-12-01T00:00:00.000ZDisclosed

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