FreeScout's deserialization of untrusted data can lead to Remote Code Execution
Summary
| CVE | CVE-2025-58163 |
|---|---|
| State | PUBLISHED |
| Assigner | GitHub_M |
| Source Priority | CVE Program / NVD first with legacy fallback |
| Published | 2025-09-03 02:15:37 UTC |
| Updated | 2026-10-19 17:10:00 UTC |
| Description | FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.185 and earlier contain a deserialization of untrusted data vulnerability that allows authenticated attackers with knowledge of the application's APP_KEY to achieve remote code execution. The vulnerability is exploited via endpoint, e.g.: `/help/{mailbox_id}/auth/{customer_id}/{hash}/{timestamp}` where the `customer_id` and `timestamp` parameters are processed through the decrypt function in `app/Helper.php` without proper validation. The code decrypts using Laravel's built-in encryption functions, which subsequently deserialize the decrypted payload without sanitization, allowing attackers to craft malicious serialized PHP objects using classes to trigger arbitrary command execution. This is fixed in version 1.8.186. |
Risk And Classification
Primary CVSS: v4.0 8.6 HIGH from [email protected]
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
EPSS: 0.007160000 probability, percentile 0.529090000 (date 2026-10-19)
Problem Types: CWE-502 | CWE-502 CWE-502: Deserialization of Untrusted Data
| Version | Source | Type | Score | Severity | Vector |
|---|---|---|---|---|---|
| 4.0 | [email protected] | Secondary | 8.6 | HIGH | CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/C... |
| 4.0 | CNA | DECLARED | 8.6 | HIGH | CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N |
| 3.1 | [email protected] | Primary | 8.8 | HIGH | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H |
CVSS v4.0 Breakdown
Attack Vector
NetworkAttack Complexity
LowAttack Requirements
NonePrivileges Required
HighUser Interaction
NoneConfidentiality
HighIntegrity
HighAvailability
HighSub Conf.
NoneSub Integrity
NoneSub Availability
NoneCVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
CVSS v3.1 Breakdown
Attack Vector
NetworkAttack Complexity
LowPrivileges Required
LowUser Interaction
NoneScope
UnchangedConfidentiality
HighIntegrity
HighAvailability
HighCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
NVD Known Affected Configurations (CPE 2.3)
Vendor Declared Affected Products
| Source | Vendor | Product | Version | Platforms |
|---|---|---|---|---|
| CNA | Freescout-help-desk | Freescout | affected < 1.8.186 | Not specified |
References
| Reference | Source | Link | Tags |
|---|---|---|---|
| github.com/freescout-help-desk/freescout/security/advisories/GHSA-j94w-q... | [email protected] | github.com | Exploit, Vendor Advisory |
| github.com/freescout-help-desk/freescout/releases/tag/1.8.186 | [email protected] | github.com | Release Notes |
| github.com/freescout-help-desk/freescout/commit/e2de65f3f32f825b4ec55586... | [email protected] | github.com | Patch |
| CVE Program record | CVE.ORG | www.cve.org | canonical |
| NVD vulnerability detail | NVD | nvd.nist.gov | canonical, analysis |
No vendor comments have been submitted for this CVE.
There are currently no legacy QID mappings associated with this CVE.