Helpdesk Support Ticket System for WooCommerce <= 2.1.6 - Insecure Direct Object Reference to Authenticated (Subscriber+) Arbitrary Ticket Response Deletion via 'id' Parameter

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-11399
StatePUBLISHED
AssignerWordfence
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-10-03 06:16:42 UTC
Updated2026-10-03 16:16:35 UTC
DescriptionThe Helpdesk Support Ticket System for WooCommerce plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.1.6 via the 'id' parameter due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with subscriber-level access and above, to delete arbitrary ticket responses belonging to other users by supplying any stsw_responses row ID to the deletion handler after obtaining the nonce from the admin footer.

Risk And Classification

Primary CVSS: v3.1 4.3 MEDIUM from [email protected]

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Problem Types: CWE-639 | CWE-639 CWE-639 Authorization Bypass Through User-Controlled Key

VersionSourceTypeScoreSeverityVector
3.1[email protected]Secondary4.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
3.1CNADECLARED4.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Wpcodefactory Helpdesk Support Ticket System For WooCommerce affected 2.1.6 semver Not specified

References

ReferenceSourceLinkTags
plugins.trac.wordpress.org/changeset [email protected] plugins.trac.wordpress.org
www.wordfence.com/threat-intel/vulnerabilities/id/0715b5bf-8123-4e75-95e1-4b7d3... [email protected] www.wordfence.com
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Saruul (en)

Additional Advisory Data

SourceTimeEvent
CNA2026-06-05T16:48:38.000ZVendor Notified
CNA2026-10-02T17:09:22.000ZDisclosed

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