ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.8 - Unauthenticated Arbitrary File Deletion via 'ticket_attachment_path' Parameter
Summary
| CVE | CVE-2026-114630 |
|---|---|
| State | PUBLISHED |
| Assigner | Wordfence |
| Source Priority | CVE Program / NVD first with legacy fallback |
| Published | 2026-11-06 12:17:16 UTC |
| Updated | 2026-11-06 18:17:55 UTC |
| Description | The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path. |
Risk And Classification
Primary CVSS: v3.1 9.1 CRITICAL from [email protected]
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H
Problem Types: CWE-22 | CWE-22 CWE-22 Improper Limitation of a Pathname to a Restricted Directory
| Version | Source | Type | Score | Severity | Vector |
|---|---|---|---|---|---|
| 3.1 | [email protected] | Secondary | 9.1 | CRITICAL | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H |
| 3.1 | CNA | DECLARED | 9.1 | CRITICAL | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H |
CVSS v3.1 Breakdown
Attack Vector
NetworkAttack Complexity
LowPrivileges Required
NoneUser Interaction
NoneScope
UnchangedConfidentiality
NoneIntegrity
HighAvailability
HighCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H
Vendor Declared Affected Products
| Source | Vendor | Product | Version | Platforms |
|---|---|---|---|---|
| CNA | Elextensions | ELEX WordPress HelpDesk Customer Ticketing System | affected 3.3.8 semver | Not specified |
References
| Reference | Source | Link | Tags |
|---|---|---|---|
| plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3... | [email protected] | plugins.trac.wordpress.org | |
| www.wordfence.com/threat-intel/vulnerabilities/id/2151249a-8e7a-4c7b-89ff-50589... | [email protected] | www.wordfence.com | |
| plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3... | [email protected] | plugins.trac.wordpress.org | |
| plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3... | [email protected] | plugins.trac.wordpress.org | |
| plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3... | [email protected] | plugins.trac.wordpress.org | |
| plugins.trac.wordpress.org/changeset/3775762/elex-helpdesk-customer-support-ticket-syste... | [email protected] | plugins.trac.wordpress.org | |
| plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3... | [email protected] | plugins.trac.wordpress.org | |
| CVE Program record | CVE.ORG | www.cve.org | canonical |
| NVD vulnerability detail | NVD | nvd.nist.gov | canonical, analysis |
Vendor Comments And Credit
Discovery Credit
CNA: Mohammed Dsleman (en)
Additional Advisory Data
| Source | Time | Event |
|---|---|---|
| CNA | 2026-10-21T21:57:13.000Z | Vendor Notified |
| CNA | 2026-11-05T22:16:19.000Z | Disclosed |
There are currently no legacy QID mappings associated with this CVE.