Weak password recovery mechanism in osTicket by Enhancesoft LLC

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-18363
StatePUBLISHED
AssignerINCIBE
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-07-30 11:16:26 UTC
Updated2026-07-30 14:12:18 UTC
DescriptionA logic vulnerability in the password reset token validation routine implemented by osTicket in versions prior to v1.17.8 and v1.18.4. During the password reset process, the application retrieves the timestamp associated with the provided token and checks whether the configured validity period has expired. Consequently, the expiry check is only performed if the timestamp lookup fails, allowing tokens with an existing timestamp to bypass the intended expiry validation. Therefore, an attacker able to obtain a valid password reset token could reuse it to perform an unauthorised password reset and compromise the affected account.

Risk And Classification

Primary CVSS: v4.0 9.1 CRITICAL from [email protected]

CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

EPSS: 0.002980000 probability, percentile 0.221600000 (date 2026-08-02)

Problem Types: CWE-640 | CWE-640 CWE-640 Weak Password Recovery Mechanism for Forgotten Password

VersionSourceTypeScoreSeverityVector
4.0[email protected]Secondary9.1CRITICALCVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/C...
4.0CNACVSS9.1CRITICALCVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N

CVSS v4.0 Breakdown

Attack Vector
Network
Attack Complexity
Low
Attack Requirements
Present
Privileges Required
None
User Interaction
None
Confidentiality
High
Integrity
High
Availability
None
Sub Conf.
None
Sub Integrity
None
Sub Availability
None

CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Enhancesoft LLC OsTicket affected 1.17.8 custom Not specified
CNA Enhancesoft LLC OsTicket affected 1.18.4 custom Not specified

References

ReferenceSourceLinkTags
www.incibe.es/en/incibe-cert/notices/aviso/weak-password-recovery-mechanism... [email protected] www.incibe.es
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Ismael de Frutos Díaz (en)

Additional Advisory Data

Solutions

CNA: The issue has been resolved in versions v1.17.8 and v1.18.4.

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