FreeScout: Improper Authorization in Phone Conversation Creation Enables Cross-Mailbox Hidden Customer Modification

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Summary

CVECVE-2026-40591
StatePUBLISHED
AssignerGitHub_M
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-04-21 17:16:56 UTC
Updated2026-04-21 18:16:51 UTC
DescriptionFreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.

Risk And Classification

Primary CVSS: v3.1 7.1 HIGH from [email protected]

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

Problem Types: CWE-639 | CWE-639 CWE-639: Authorization Bypass Through User-Controlled Key

VersionSourceTypeScoreSeverityVector
3.1[email protected]Secondary7.1HIGHCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N
3.1CNADECLARED7.1HIGHCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
High
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Freescout-help-desk Freescout affected < 1.8.214 Not specified

References

ReferenceSourceLinkTags
github.com/freescout-help-desk/freescout/security/advisories/GHSA-9ff4-m... 134c704f-9b21-4f2e-91b3-4a467353bcc0 github.com
github.com/freescout-help-desk/freescout/commit/83eea1ca47d97c6cdc90c501... [email protected] github.com
github.com/freescout-help-desk/freescout/releases/tag/1.8.214 [email protected] github.com
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