Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter

MITRE NVD CVE.ORG JSON API Print: PDF PDF

Summary

CVECVE-2026-4654
StatePUBLISHED
AssignerWordfence
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-04-08 08:16:24 UTC
Updated2026-04-08 21:26:35 UTC
DescriptionThe Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

Risk And Classification

Primary CVSS: v3.1 5.3 MEDIUM from [email protected]

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

EPSS: 0.000460000 probability, percentile 0.141490000 (date 2026-04-14)

Problem Types: CWE-639 | CWE-639 CWE-639 Authorization Bypass Through User-Controlled Key

VersionSourceTypeScoreSeverityVector
3.1[email protected]Primary5.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
3.1CNADECLARED5.3MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Awesomesupport Awesome Support WordPress HelpDesk Support Plugin affected 6.3.7 semver Not specified

References

ReferenceSourceLinkTags
plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php [email protected] plugins.trac.wordpress.org
plugins.trac.wordpress.org/changeset [email protected] plugins.trac.wordpress.org
plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php [email protected] plugins.trac.wordpress.org
plugins.trac.wordpress.org/browser/awesome-support/trunk/includes/functions-post.php [email protected] plugins.trac.wordpress.org
www.wordfence.com/threat-intel/vulnerabilities/id/9f9015fa-b3f0-4312-8acd-02b71... [email protected] www.wordfence.com
plugins.trac.wordpress.org/browser/awesome-support/tags/6.3.7/includes/functions-post.php [email protected] plugins.trac.wordpress.org
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Michael Iden (en)

Additional Advisory Data

SourceTimeEvent
CNA2026-03-23T15:15:19.000ZVendor Notified
CNA2026-04-07T00:00:00.000ZDisclosed
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