Zammad: Missing authorization on ticket attachment download

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-56723
StatePUBLISHED
AssignerGitHub_M
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-09-25 17:17:09 UTC
Updated2026-09-28 14:45:39 UTC
DescriptionZammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, a customer who can view a ticket cannot see internal ticket articles through the article listing API. However, the same customer can directly request an attachment belonging to an internal article via the attachment download endpoint, bypassing article-level authorization. This results in an inconsistency: The article listing hides internal articles from customers. The attachment download only checks the parent ticket, not the article, so the same customer can download the attachment directly. This issue is fixed in version 7.0.2.

Risk And Classification

Primary CVSS: v4.0 7.1 HIGH from [email protected]

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

EPSS: 0.002750000 probability, percentile 0.178580000 (date 2026-09-29)

Problem Types: CWE-863 | CWE-863 CWE-863: Incorrect Authorization

VersionSourceTypeScoreSeverityVector
4.0[email protected]Secondary7.1HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/C...
4.0CNADECLARED7.1HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N

CVSS v4.0 Breakdown

Attack Vector
Network
Attack Complexity
Low
Attack Requirements
None
Privileges Required
Low
User Interaction
None
Confidentiality
High
Integrity
None
Availability
None
Sub Conf.
None
Sub Integrity
None
Sub Availability
None

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Zammad Zammad affected < 7.0.2 Not specified

References

ReferenceSourceLinkTags
github.com/zammad/zammad/security/advisories/GHSA-374g-4f73-g7m7 [email protected] github.com
github.com/zammad/zammad/releases/tag/7.0.2 [email protected] github.com
github.com/zammad/zammad/commit/e661d00efb3d2c4ef4af3a36ce79d7c724323f97 [email protected] github.com
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