Zammad: Denial of Service via OTRS Import Controller

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-56725
StatePUBLISHED
AssignerGitHub_M
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-09-25 18:17:26 UTC
Updated2026-09-29 20:17:20 UTC
DescriptionZammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2.

Risk And Classification

Primary CVSS: v4.0 8.7 HIGH from [email protected]

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

EPSS: 0.004120000 probability, percentile 0.329730000 (date 2026-09-29)

Problem Types: CWE-306 | CWE-400 | CWE-306 CWE-306: Missing Authentication for Critical Function | CWE-400 CWE-400: Uncontrolled Resource Consumption

VersionSourceTypeScoreSeverityVector
4.0[email protected]Secondary8.7HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N/E:X/C...
4.0CNADECLARED8.7HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N

CVSS v4.0 Breakdown

Attack Vector
Network
Attack Complexity
Low
Attack Requirements
None
Privileges Required
None
User Interaction
None
Confidentiality
None
Integrity
None
Availability
High
Sub Conf.
None
Sub Integrity
None
Sub Availability
None

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Zammad Zammad affected < 7.0.2 Not specified

References

ReferenceSourceLinkTags
github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj [email protected] github.com
github.com/zammad/zammad/releases/tag/7.0.2 [email protected] github.com
github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0 [email protected] github.com
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