Zammad: AI Agent template sanitizer bypass leads to remote code execution

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-84462
StatePUBLISHED
AssignerGitHub_M
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-09-25 18:17:30 UTC
Updated2026-09-25 19:17:57 UTC
DescriptionZammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.

Risk And Classification

Primary CVSS: v4.0 8.6 HIGH from [email protected]

CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Problem Types: CWE-20 | CWE-94 | CWE-1336 | CWE-20 CWE-20: Improper Input Validation | CWE-94 CWE-94: Improper Control of Generation of Code ('Code Injection') | CWE-1336 CWE-1336: Improper Neutralization of Special Elements Used in a Template Engine

VersionSourceTypeScoreSeverityVector
4.0[email protected]Secondary8.6HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/C...
4.0CNADECLARED8.6HIGHCVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N

CVSS v4.0 Breakdown

Attack Vector
Network
Attack Complexity
Low
Attack Requirements
None
Privileges Required
High
User Interaction
None
Confidentiality
High
Integrity
High
Availability
High
Sub Conf.
None
Sub Integrity
None
Sub Availability
None

CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Zammad Zammad affected < 7.1.2 Not specified

References

ReferenceSourceLinkTags
github.com/zammad/zammad/security/advisories/GHSA-gp3x-9xm8-rcj6 [email protected] github.com
github.com/zammad/zammad/commit/e3b0c8df91ad2108c8305be23e8fe6f73fb9718d [email protected] github.com
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