{"api_version":"1","generated_at":"2026-07-23T09:59:01+00:00","cve":"CVE-2018-19141","urls":{"html":"https://cve.report/CVE-2018-19141","api":"https://cve.report/api/cve/CVE-2018-19141.json","docs":"https://cve.report/api","cve_org":"https://www.cve.org/CVERecord?id=CVE-2018-19141","nvd":"https://nvd.nist.gov/vuln/detail/CVE-2018-19141"},"summary":{"title":"CVE-2018-19141","description":"Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.","state":"PUBLIC","assigner":"cve@mitre.org","published_at":"2018-11-11 05:29:00","updated_at":"2018-12-12 18:59:00"},"problem_types":["CWE-79"],"metrics":[],"references":[{"url":"https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html","name":"[debian-lts-announce] 20181123 [SECURITY] [DLA 1592-1] otrs2 security update","refsource":"MLIST","tags":["Mailing List","Third Party Advisory"],"title":"[SECURITY] [DLA 1592-1] otrs2 security update","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/","name":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/","refsource":"MISC","tags":["Patch","Vendor Advisory"],"title":"Security Advisory 2018-09: Security Update for OTRS Framework - ((OTRS)) Community Edition","mime":"text/html","httpstatus":"200","archivestatus":"0"},{"url":"https://www.cve.org/CVERecord?id=CVE-2018-19141","name":"CVE Program record","refsource":"CVE.ORG","tags":["canonical"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2018-19141","name":"NVD vulnerability detail","refsource":"NVD","tags":["canonical","analysis"]}],"affected":[],"timeline":[],"solutions":[],"workarounds":[],"exploits":[],"credits":[],"nvd_cpes":[{"cve_year":"2018","cve_id":"19141","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"o","cpe4":"debian","cpe5":"debian_linux","cpe6":"8.0","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2018","cve_id":"19141","vulnerable":"1","versionEndIncluding":"1","cpe1":"cpe","cpe2":"2.3","cpe3":"o","cpe4":"debian","cpe5":"debian_linux","cpe6":"8.0","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2018","cve_id":"19141","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"open_ticket_request_system","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2018","cve_id":"19141","vulnerable":"1","versionEndIncluding":"1","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"open_ticket_request_system","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"}],"vendor_comments":[],"enrichments":{"kev":null,"epss":null,"legacy_qids":[]},"source_records":{"cve_program":{"CVE_data_meta":{"ASSIGNER":"cve@mitre.org","ID":"CVE-2018-19141","STATE":"PUBLIC"},"affects":{"vendor":{"vendor_data":[{"product":{"product_data":[{"product_name":"n/a","version":{"version_data":[{"version_value":"n/a"}]}}]},"vendor_name":"n/a"}]}},"data_format":"MITRE","data_type":"CVE","data_version":"4.0","description":{"description_data":[{"lang":"eng","value":"Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled."}]},"problemtype":{"problemtype_data":[{"description":[{"lang":"eng","value":"n/a"}]}]},"references":{"reference_data":[{"name":"[debian-lts-announce] 20181123 [SECURITY] [DLA 1592-1] otrs2 security update","refsource":"MLIST","url":"https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html"},{"name":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/","refsource":"MISC","url":"https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/"}]}},"nvd":{"publishedDate":"2018-11-11 05:29:00","lastModifiedDate":"2018-12-12 18:59:00","problem_types":["CWE-79"],"metrics":{"baseMetricV3":{"cvssV3":{"version":"3.0","vectorString":"CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"HIGH","userInteraction":"REQUIRED","scope":"CHANGED","confidentialityImpact":"LOW","integrityImpact":"LOW","availabilityImpact":"NONE","baseScore":4.8,"baseSeverity":"MEDIUM"},"exploitabilityScore":1.7,"impactScore":2.7},"baseMetricV2":{"cvssV2":{"version":"2.0","vectorString":"AV:N/AC:M/Au:S/C:N/I:P/A:N","accessVector":"NETWORK","accessComplexity":"MEDIUM","authentication":"SINGLE","confidentialityImpact":"NONE","integrityImpact":"PARTIAL","availabilityImpact":"NONE","baseScore":3.5},"severity":"LOW","exploitabilityScore":6.8,"impactScore":2.9,"acInsufInfo":false,"obtainAllPrivilege":false,"obtainUserPrivilege":false,"obtainOtherPrivilege":false,"userInteractionRequired":true}},"configurations":{"CVE_data_version":"4.0","nodes":[{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*","versionStartIncluding":"4.0.0","versionEndExcluding":"4.0.33","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*","versionStartIncluding":"5.0.0","versionEndExcluding":"5.0.31","cpe_name":[]}]},{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*","cpe_name":[]}]}]}},"legacy_mitre":{"record":{"CveYear":"2018","CveId":"19141","Ordinal":"136069","Title":"CVE-2018-19141","CVE":"CVE-2018-19141","Year":"2018"},"notes":[{"CveYear":"2018","CveId":"19141","Ordinal":"1","NoteData":"Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.","Type":"Description","Title":null},{"CveYear":"2018","CveId":"19141","Ordinal":"2","NoteData":"2018-11-11","Type":"Other","Title":"Published"},{"CveYear":"2018","CveId":"19141","Ordinal":"3","NoteData":"2018-11-24","Type":"Other","Title":"Modified"}]}}}