{"api_version":"1","generated_at":"2026-04-22T23:31:17+00:00","cve":"CVE-2019-18179","urls":{"html":"https://cve.report/CVE-2019-18179","api":"https://cve.report/api/cve/CVE-2019-18179.json","docs":"https://cve.report/api","cve_org":"https://www.cve.org/CVERecord?id=CVE-2019-18179","nvd":"https://nvd.nist.gov/vuln/detail/CVE-2019-18179"},"summary":{"title":"CVE-2019-18179","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.","state":"PUBLIC","assigner":"cve@mitre.org","published_at":"2020-01-06 20:15:00","updated_at":"2023-08-31 03:15:00"},"problem_types":["NVD-CWE-noinfo"],"metrics":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","name":"openSUSE-SU-2020:1475","refsource":"SUSE","tags":[],"title":"[security-announce] openSUSE-SU-2020:1475-1: moderate: Recommended updat","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","name":"openSUSE-SU-2020:0551","refsource":"SUSE","tags":[],"title":"[security-announce] openSUSE-SU-2020:0551-1: moderate: Recommended updat","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","name":"[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update","refsource":"MLIST","tags":[],"title":"[SECURITY] [DLA 3551-1] otrs2 security update","mime":"text/html","httpstatus":"200","archivestatus":"404"},{"url":"https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html","name":"[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security update","refsource":"MLIST","tags":["Mailing List","Third Party Advisory"],"title":"[SECURITY] [DLA 2053-1] otrs2 security update","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/","name":"https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/","refsource":"MISC","tags":["Patch","Vendor Advisory"],"title":"Security Advisory 2019-14: Security Update for OTRS Framework - ((OTRS)) Community Edition","mime":"text/html","httpstatus":"200","archivestatus":"0"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","name":"openSUSE-SU-2020:1509","refsource":"SUSE","tags":[],"title":"[security-announce] openSUSE-SU-2020:1509-1: moderate: Recommended updat","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"https://www.cve.org/CVERecord?id=CVE-2019-18179","name":"CVE Program record","refsource":"CVE.ORG","tags":["canonical"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2019-18179","name":"NVD vulnerability detail","refsource":"NVD","tags":["canonical","analysis"]}],"affected":[],"timeline":[],"solutions":[],"workarounds":[],"exploits":[],"credits":[],"nvd_cpes":[{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"o","cpe4":"debian","cpe5":"debian_linux","cpe6":"8.0","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"1","cpe1":"cpe","cpe2":"2.3","cpe3":"o","cpe4":"debian","cpe5":"debian_linux","cpe6":"8.0","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"opensuse","cpe5":"backports_sle","cpe6":"15.0","cpe7":"-","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"opensuse","cpe5":"backports_sle","cpe6":"15.0","cpe7":"sp1","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"opensuse","cpe5":"backports_sle","cpe6":"15.0","cpe7":"sp2","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"o","cpe4":"opensuse","cpe5":"leap","cpe6":"15.1","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"o","cpe4":"opensuse","cpe5":"leap","cpe6":"15.2","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"5.0.38","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"community","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"6.0.23","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"community","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2019","cve_id":"18179","vulnerable":"1","versionEndIncluding":"7.0.12","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"}],"vendor_comments":[],"enrichments":{"kev":null,"epss":null,"legacy_qids":[{"cve":"CVE-2019-18179","qid":"6000085","title":"Debian Security Update for otrs2 (DLA 3551-1)"}]},"source_records":{"cve_program":{"CVE_data_meta":{"ASSIGNER":"cve@mitre.org","ID":"CVE-2019-18179","STATE":"PUBLIC"},"affects":{"vendor":{"vendor_data":[{"product":{"product_data":[{"product_name":"n/a","version":{"version_data":[{"version_value":"n/a"}]}}]},"vendor_name":"n/a"}]}},"data_format":"MITRE","data_type":"CVE","data_version":"4.0","description":{"description_data":[{"lang":"eng","value":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions."}]},"problemtype":{"problemtype_data":[{"description":[{"lang":"eng","value":"n/a"}]}]},"references":{"reference_data":[{"url":"https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/","refsource":"MISC","name":"https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/"},{"refsource":"MLIST","name":"[debian-lts-announce] 20200101 [SECURITY] [DLA 2053-1] otrs2 security update","url":"https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html"},{"refsource":"SUSE","name":"openSUSE-SU-2020:0551","url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"},{"refsource":"SUSE","name":"openSUSE-SU-2020:1475","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"},{"refsource":"SUSE","name":"openSUSE-SU-2020:1509","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"},{"refsource":"MLIST","name":"[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update","url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}]},"impact":{"cvss":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","confidentialityImpact":"LOW","integrityImpact":"NONE","privilegesRequired":"LOW","scope":"UNCHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R","version":"3.0"}}},"nvd":{"publishedDate":"2020-01-06 20:15:00","lastModifiedDate":"2023-08-31 03:15:00","problem_types":["NVD-CWE-noinfo"],"metrics":{"baseMetricV3":{"cvssV3":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"LOW","integrityImpact":"NONE","availabilityImpact":"NONE","baseScore":4.3,"baseSeverity":"MEDIUM"},"exploitabilityScore":2.8,"impactScore":1.4},"baseMetricV2":{"cvssV2":{"version":"2.0","vectorString":"AV:N/AC:L/Au:S/C:P/I:N/A:N","accessVector":"NETWORK","accessComplexity":"LOW","authentication":"SINGLE","confidentialityImpact":"PARTIAL","integrityImpact":"NONE","availabilityImpact":"NONE","baseScore":4},"severity":"MEDIUM","exploitabilityScore":8,"impactScore":2.9,"acInsufInfo":false,"obtainAllPrivilege":false,"obtainUserPrivilege":false,"obtainOtherPrivilege":false,"userInteractionRequired":false}},"configurations":{"CVE_data_version":"4.0","nodes":[{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*","versionStartIncluding":"5.0.0","versionEndIncluding":"5.0.38","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*","versionStartIncluding":"6.0.0","versionEndIncluding":"6.0.23","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*","versionStartIncluding":"7.0.0","versionEndIncluding":"7.0.12","cpe_name":[]}]},{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*","cpe_name":[]}]},{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*","cpe_name":[]}]}]}},"legacy_mitre":{"record":{"CveYear":"2019","CveId":"18179","Ordinal":"158053","Title":"CVE-2019-18179","CVE":"CVE-2019-18179","Year":"2019"},"notes":[{"CveYear":"2019","CveId":"18179","Ordinal":"1","NoteData":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.","Type":"Description","Title":null},{"CveYear":"2019","CveId":"18179","Ordinal":"2","NoteData":"2020-01-06","Type":"Other","Title":"Published"},{"CveYear":"2019","CveId":"18179","Ordinal":"3","NoteData":"2020-09-23","Type":"Other","Title":"Modified"}]}}}