{"api_version":"1","generated_at":"2026-07-23T11:25:21+00:00","cve":"CVE-2020-1768","urls":{"html":"https://cve.report/CVE-2020-1768","api":"https://cve.report/api/cve/CVE-2020-1768.json","docs":"https://cve.report/api","cve_org":"https://www.cve.org/CVERecord?id=CVE-2020-1768","nvd":"https://nvd.nist.gov/vuln/detail/CVE-2020-1768"},"summary":{"title":"CVE-2020-1768","description":"The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.","state":"PUBLIC","assigner":"security@otrs.com","published_at":"2020-02-07 16:15:00","updated_at":"2020-02-11 16:16:00"},"problem_types":["CWE-613"],"metrics":[],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-04/","name":"https://otrs.com/release-notes/otrs-security-advisory-2020-04/","refsource":"CONFIRM","tags":["Vendor Advisory"],"title":"OTRS Security Advisory 2020-04 | OTRS","mime":"text/html","httpstatus":"200","archivestatus":"0"},{"url":"https://www.cve.org/CVERecord?id=CVE-2020-1768","name":"CVE Program record","refsource":"CVE.ORG","tags":["canonical"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2020-1768","name":"NVD vulnerability detail","refsource":"NVD","tags":["canonical","analysis"]}],"affected":[],"timeline":[],"solutions":[],"workarounds":[],"exploits":[],"credits":[],"nvd_cpes":[{"cve_year":"2020","cve_id":"1768","vulnerable":"1","versionEndIncluding":"7.0.14","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"}],"vendor_comments":[],"enrichments":{"kev":null,"epss":null,"legacy_qids":[]},"source_records":{"cve_program":{"CVE_data_meta":{"ASSIGNER":"security@otrs.com","DATE_PUBLIC":"2020-02-07T00:00:00.000Z","ID":"CVE-2020-1768","STATE":"PUBLIC","TITLE":"External Interface does not invalidate session"},"affects":{"vendor":{"vendor_data":[{"product":{"product_data":[{"product_name":"OTRS","version":{"version_data":[{"version_affected":"<=","version_name":"7.0.x","version_value":"7.0.14"}]}}]},"vendor_name":"OTRS AG"}]}},"data_format":"MITRE","data_type":"CVE","data_version":"4.0","description":{"description_data":[{"lang":"eng","value":"The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions."}]},"generator":{"engine":"Vulnogram 0.0.9"},"impact":{"cvss":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"LOW","baseScore":5.4,"baseSeverity":"MEDIUM","confidentialityImpact":"LOW","integrityImpact":"NONE","privilegesRequired":"LOW","scope":"UNCHANGED","userInteraction":"NONE","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L","version":"3.1"}},"problemtype":{"problemtype_data":[{"description":[{"lang":"eng","value":"CWE-613 Insufficient Session Expiration"}]}]},"references":{"reference_data":[{"refsource":"CONFIRM","name":"https://otrs.com/release-notes/otrs-security-advisory-2020-04/","url":"https://otrs.com/release-notes/otrs-security-advisory-2020-04/"}]},"solution":[{"lang":"eng","value":"Upgrade to OTRS 7.0.15"}],"source":{"advisory":"OSA-2020-04","defect":["2020011342001517"],"discovery":"USER"}},"nvd":{"publishedDate":"2020-02-07 16:15:00","lastModifiedDate":"2020-02-11 16:16:00","problem_types":["CWE-613"],"metrics":{"baseMetricV3":{"cvssV3":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"LOW","integrityImpact":"NONE","availabilityImpact":"LOW","baseScore":5.4,"baseSeverity":"MEDIUM"},"exploitabilityScore":2.8,"impactScore":2.5},"baseMetricV2":{"cvssV2":{"version":"2.0","vectorString":"AV:N/AC:L/Au:S/C:P/I:N/A:P","accessVector":"NETWORK","accessComplexity":"LOW","authentication":"SINGLE","confidentialityImpact":"PARTIAL","integrityImpact":"NONE","availabilityImpact":"PARTIAL","baseScore":5.5},"severity":"MEDIUM","exploitabilityScore":8,"impactScore":4.9,"acInsufInfo":false,"obtainAllPrivilege":false,"obtainUserPrivilege":false,"obtainOtherPrivilege":false,"userInteractionRequired":false}},"configurations":{"CVE_data_version":"4.0","nodes":[{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*","versionStartIncluding":"7.0.0","versionEndIncluding":"7.0.14","cpe_name":[]}]}]}},"legacy_mitre":{"record":{"CveYear":"2020","CveId":"1768","Ordinal":"161042","Title":"CVE-2020-1768","CVE":"CVE-2020-1768","Year":"2020"},"notes":[{"CveYear":"2020","CveId":"1768","Ordinal":"1","NoteData":"The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.","Type":"Description","Title":null},{"CveYear":"2020","CveId":"1768","Ordinal":"2","NoteData":"2020-02-07","Type":"Other","Title":"Published"},{"CveYear":"2020","CveId":"1768","Ordinal":"3","NoteData":"2020-02-07","Type":"Other","Title":"Modified"}]}}}