{"api_version":"1","generated_at":"2026-04-22T23:30:43+00:00","cve":"CVE-2020-1771","urls":{"html":"https://cve.report/CVE-2020-1771","api":"https://cve.report/api/cve/CVE-2020-1771.json","docs":"https://cve.report/api","cve_org":"https://www.cve.org/CVERecord?id=CVE-2020-1771","nvd":"https://nvd.nist.gov/vuln/detail/CVE-2020-1771"},"summary":{"title":"CVE-2020-1771","description":"Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.","state":"PUBLIC","assigner":"security@otrs.com","published_at":"2020-03-27 13:15:00","updated_at":"2023-08-31 03:15:00"},"problem_types":["CWE-79"],"metrics":[],"references":[{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","name":"openSUSE-SU-2020:1475","refsource":"SUSE","tags":[],"title":"[security-announce] openSUSE-SU-2020:1475-1: moderate: Recommended updat","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","name":"openSUSE-SU-2020:0551","refsource":"SUSE","tags":[],"title":"[security-announce] openSUSE-SU-2020:0551-1: moderate: Recommended updat","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","name":"[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update","refsource":"MLIST","tags":[],"title":"[SECURITY] [DLA 3551-1] otrs2 security update","mime":"text/html","httpstatus":"200","archivestatus":"404"},{"url":"https://otrs.com/release-notes/otrs-security-advisory-2020-08/","name":"https://otrs.com/release-notes/otrs-security-advisory-2020-08/","refsource":"MISC","tags":["Vendor Advisory"],"title":"OTRS Security Advisory 2020-08 | OTRS","mime":"text/html","httpstatus":"200","archivestatus":"0"},{"url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","name":"openSUSE-SU-2020:1509","refsource":"SUSE","tags":[],"title":"[security-announce] openSUSE-SU-2020:1509-1: moderate: Recommended updat","mime":"text/html","httpstatus":"200","archivestatus":"200"},{"url":"https://www.cve.org/CVERecord?id=CVE-2020-1771","name":"CVE Program record","refsource":"CVE.ORG","tags":["canonical"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2020-1771","name":"NVD vulnerability detail","refsource":"NVD","tags":["canonical","analysis"]}],"affected":[],"timeline":[],"solutions":[],"workarounds":[],"exploits":[],"credits":[{"source":"LEGACY","value":"Christoph Wuetschner","lang":""}],"nvd_cpes":[{"cve_year":"2020","cve_id":"1771","vulnerable":"1","versionEndIncluding":"5.0.41","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"community","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2020","cve_id":"1771","vulnerable":"1","versionEndIncluding":"6.0.26","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"community","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2020","cve_id":"1771","vulnerable":"1","versionEndIncluding":"7.0.15","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"}],"vendor_comments":[],"enrichments":{"kev":null,"epss":null,"legacy_qids":[{"cve":"CVE-2020-1771","qid":"6000085","title":"Debian Security Update for otrs2 (DLA 3551-1)"}]},"source_records":{"cve_program":{"CVE_data_meta":{"ASSIGNER":"security@otrs.com","DATE_PUBLIC":"2020-03-27T00:00:00.000Z","ID":"CVE-2020-1771","STATE":"PUBLIC","TITLE":"Possible XSS in Customer user address book"},"affects":{"vendor":{"vendor_data":[{"product":{"product_data":[{"product_name":"((OTRS)) Community Edition","version":{"version_data":[{"version_affected":"<=","version_name":"6.0.x","version_value":"6.0.26"}]}},{"product_name":"OTRS","version":{"version_data":[{"version_affected":"<=","version_name":"7.0.x","version_value":"7.0.15"}]}}]},"vendor_name":"OTRS AG"}]}},"credit":[{"lang":"eng","value":"Christoph Wuetschner"}],"data_format":"MITRE","data_type":"CVE","data_version":"4.0","description":{"description_data":[{"lang":"eng","value":"Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions."}]},"generator":{"engine":"Vulnogram 0.0.9"},"impact":{"cvss":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":4.6,"baseSeverity":"MEDIUM","confidentialityImpact":"LOW","integrityImpact":"LOW","privilegesRequired":"LOW","scope":"UNCHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N","version":"3.1"}},"problemtype":{"problemtype_data":[{"description":[{"lang":"eng","value":"CWE-79 Cross-site Scripting (XSS)"}]}]},"references":{"reference_data":[{"refsource":"MISC","url":"https://otrs.com/release-notes/otrs-security-advisory-2020-08/","name":"https://otrs.com/release-notes/otrs-security-advisory-2020-08/"},{"refsource":"SUSE","name":"openSUSE-SU-2020:0551","url":"http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"},{"refsource":"SUSE","name":"openSUSE-SU-2020:1475","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"},{"refsource":"SUSE","name":"openSUSE-SU-2020:1509","url":"http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"},{"refsource":"MLIST","name":"[debian-lts-announce] 20230831 [SECURITY] [DLA 3551-1] otrs2 security update","url":"https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}]},"solution":[{"lang":"eng","value":"Upgrade to OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27\n\nPatch for ((OTRS)) Community Edition 6: https://github.com/OTRS/otrs/commit/2576830053f70a3a9251558e55f34843dec61aa2"}],"source":{"advisory":"OSA-2020-08","defect":["2020022642002875"],"discovery":"EXTERNAL"}},"nvd":{"publishedDate":"2020-03-27 13:15:00","lastModifiedDate":"2023-08-31 03:15:00","problem_types":["CWE-79"],"metrics":{"baseMetricV3":{"cvssV3":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"REQUIRED","scope":"CHANGED","confidentialityImpact":"LOW","integrityImpact":"LOW","availabilityImpact":"NONE","baseScore":5.4,"baseSeverity":"MEDIUM"},"exploitabilityScore":2.3,"impactScore":2.7},"baseMetricV2":{"cvssV2":{"version":"2.0","vectorString":"AV:N/AC:M/Au:S/C:N/I:P/A:N","accessVector":"NETWORK","accessComplexity":"MEDIUM","authentication":"SINGLE","confidentialityImpact":"NONE","integrityImpact":"PARTIAL","availabilityImpact":"NONE","baseScore":3.5},"severity":"LOW","exploitabilityScore":6.8,"impactScore":2.9,"acInsufInfo":false,"obtainAllPrivilege":false,"obtainUserPrivilege":false,"obtainOtherPrivilege":false,"userInteractionRequired":true}},"configurations":{"CVE_data_version":"4.0","nodes":[{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*","versionStartIncluding":"6.0.0","versionEndIncluding":"6.0.26","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*","versionStartIncluding":"5.0.0","versionEndIncluding":"5.0.41","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*","versionStartIncluding":"7.0.0","versionEndIncluding":"7.0.15","cpe_name":[]}]}]}},"legacy_mitre":{"record":{"CveYear":"2020","CveId":"1771","Ordinal":"161045","Title":"CVE-2020-1771","CVE":"CVE-2020-1771","Year":"2020"},"notes":[{"CveYear":"2020","CveId":"1771","Ordinal":"1","NoteData":"Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.","Type":"Description","Title":null},{"CveYear":"2020","CveId":"1771","Ordinal":"2","NoteData":"2020-03-27","Type":"Other","Title":"Published"},{"CveYear":"2020","CveId":"1771","Ordinal":"3","NoteData":"2020-09-23","Type":"Other","Title":"Modified"}]}}}