{"api_version":"1","generated_at":"2026-07-23T20:14:21+00:00","cve":"CVE-2021-36095","urls":{"html":"https://cve.report/CVE-2021-36095","api":"https://cve.report/api/cve/CVE-2021-36095.json","docs":"https://cve.report/api","cve_org":"https://www.cve.org/CVERecord?id=CVE-2021-36095","nvd":"https://nvd.nist.gov/vuln/detail/CVE-2021-36095"},"summary":{"title":"CVE-2021-36095","description":"Malicious attacker is able to find out valid user logins by using the \"lost password\" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.","state":"PUBLIC","assigner":"security@otrs.com","published_at":"2021-09-06 14:15:00","updated_at":"2021-09-09 21:32:00"},"problem_types":["CWE-640"],"metrics":[],"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2021-18/","name":"https://otrs.com/release-notes/otrs-security-advisory-2021-18/","refsource":"CONFIRM","tags":[],"title":"OTRS Security Advisory 2021-18 | OTRS","mime":"text/html","httpstatus":"200","archivestatus":"404"},{"url":"https://www.cve.org/CVERecord?id=CVE-2021-36095","name":"CVE Program record","refsource":"CVE.ORG","tags":["canonical"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2021-36095","name":"NVD vulnerability detail","refsource":"NVD","tags":["canonical","analysis"]}],"affected":[],"timeline":[],"solutions":[],"workarounds":[],"exploits":[],"credits":[],"nvd_cpes":[{"cve_year":"2021","cve_id":"36095","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"-","cpe11":"*","cpe12":"*","cpe13":"*"},{"cve_year":"2021","cve_id":"36095","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"otrs","cpe5":"otrs","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"community","cpe11":"*","cpe12":"*","cpe13":"*"}],"vendor_comments":[],"enrichments":{"kev":null,"epss":null,"legacy_qids":[]},"source_records":{"cve_program":{"CVE_data_meta":{"ASSIGNER":"security@otrs.com","DATE_PUBLIC":"2021-09-06T00:00:00.000Z","ID":"CVE-2021-36095","STATE":"PUBLIC","TITLE":"User enumeration issue using \"lost password\" feature "},"affects":{"vendor":{"vendor_data":[{"product":{"product_data":[{"product_name":"((OTRS)) Community Edition","version":{"version_data":[{"version_affected":">=","version_value":"6.0.1"}]}},{"product_name":"OTRS","version":{"version_data":[{"version_affected":"<=","version_name":"7.0.x","version_value":"7.0.28"}]}}]},"vendor_name":"OTRS AG"}]}},"data_format":"MITRE","data_type":"CVE","data_version":"4.0","description":{"description_data":[{"lang":"eng","value":"Malicious attacker is able to find out valid user logins by using the \"lost password\" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions."}]},"generator":{"engine":"Vulnogram 0.0.9"},"impact":{"cvss":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":5.3,"baseSeverity":"MEDIUM","confidentialityImpact":"LOW","integrityImpact":"NONE","privilegesRequired":"NONE","scope":"UNCHANGED","userInteraction":"NONE","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","version":"3.1"}},"problemtype":{"problemtype_data":[{"description":[{"lang":"eng","value":"CWE-200 Information Exposure"}]}]},"references":{"reference_data":[{"name":"https://otrs.com/release-notes/otrs-security-advisory-2021-18/","refsource":"CONFIRM","url":"https://otrs.com/release-notes/otrs-security-advisory-2021-18/"}]},"solution":[{"lang":"eng","value":"Update to OTRS 7.0.29. "}],"source":{"advisory":"OSA-2021-18","defect":["2021062442001389"],"discovery":"USER"}},"nvd":{"publishedDate":"2021-09-06 14:15:00","lastModifiedDate":"2021-09-09 21:32:00","problem_types":["CWE-640"],"metrics":{"baseMetricV3":{"cvssV3":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"NONE","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"LOW","integrityImpact":"NONE","availabilityImpact":"NONE","baseScore":5.3,"baseSeverity":"MEDIUM"},"exploitabilityScore":3.9,"impactScore":1.4},"baseMetricV2":{"cvssV2":{"version":"2.0","vectorString":"AV:N/AC:L/Au:N/C:P/I:N/A:N","accessVector":"NETWORK","accessComplexity":"LOW","authentication":"NONE","confidentialityImpact":"PARTIAL","integrityImpact":"NONE","availabilityImpact":"NONE","baseScore":5},"severity":"MEDIUM","exploitabilityScore":10,"impactScore":2.9,"acInsufInfo":false,"obtainAllPrivilege":false,"obtainUserPrivilege":false,"obtainOtherPrivilege":false,"userInteractionRequired":false}},"configurations":{"CVE_data_version":"4.0","nodes":[{"operator":"OR","children":[],"cpe_match":[{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*","versionStartIncluding":"6.0.1","cpe_name":[]},{"vulnerable":true,"cpe23Uri":"cpe:2.3:a:otrs:otrs:*:*:*:*:-:*:*:*","versionStartIncluding":"7.0.0","versionEndExcluding":"7.0.29","cpe_name":[]}]}]}},"legacy_mitre":{"record":{"CveYear":"2021","CveId":"36095","Ordinal":"211633","Title":"CVE-2021-36095","CVE":"CVE-2021-36095","Year":"2021"},"notes":[{"CveYear":"2021","CveId":"36095","Ordinal":"1","NoteData":"Malicious attacker is able to find out valid user logins by using the \"lost password\" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.","Type":"Description","Title":null},{"CveYear":"2021","CveId":"36095","Ordinal":"2","NoteData":"2021-09-06","Type":"Other","Title":"Published"},{"CveYear":"2021","CveId":"36095","Ordinal":"3","NoteData":"2021-09-06","Type":"Other","Title":"Modified"}]}}}