{"api_version":"1","generated_at":"2026-10-07T23:00:45+00:00","cve":"CVE-2024-57727","urls":{"html":"https://cve.report/CVE-2024-57727","api":"https://cve.report/api/cve/CVE-2024-57727.json","docs":"https://cve.report/api","cve_org":"https://www.cve.org/CVERecord?id=CVE-2024-57727","nvd":"https://nvd.nist.gov/vuln/detail/CVE-2024-57727"},"summary":{"title":"CVE-2024-57727","description":"SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.","state":"PUBLISHED","assigner":"mitre","published_at":"2025-01-15 23:15:09","updated_at":"2026-08-04 05:16:31"},"problem_types":["CWE-22","n/a","CWE-22 CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')"],"metrics":[{"version":"3.1","source":"nvd@nist.gov","type":"Primary","score":"7.5","severity":"HIGH","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N","data":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N","baseScore":7.5,"baseSeverity":"HIGH","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"NONE","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"HIGH","integrityImpact":"NONE","availabilityImpact":"NONE"}},{"version":"3.1","source":"ADP","type":"DECLARED","score":"9.1","severity":"CRITICAL","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","data":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":9.1,"baseSeverity":"CRITICAL","confidentialityImpact":"HIGH","integrityImpact":"HIGH","privilegesRequired":"NONE","scope":"UNCHANGED","userInteraction":"NONE","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","version":"3.1"}},{"version":"3.1","source":"134c704f-9b21-4f2e-91b3-4a467353bcc0","type":"Secondary","score":"9.1","severity":"CRITICAL","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","data":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","baseScore":9.1,"baseSeverity":"CRITICAL","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"NONE","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"HIGH","integrityImpact":"HIGH","availabilityImpact":"NONE"}}],"references":[{"url":"https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier","name":"https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier","refsource":"cve@mitre.org","tags":["Release Notes"],"title":"","mime":"","httpstatus":"","archivestatus":"0"},{"url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727","name":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727","refsource":"134c704f-9b21-4f2e-91b3-4a467353bcc0","tags":["US Government Resource"],"title":"","mime":"","httpstatus":"","archivestatus":"0"},{"url":"https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/","name":"https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/","refsource":"cve@mitre.org","tags":["Third Party Advisory"],"title":"","mime":"","httpstatus":"","archivestatus":"0"},{"url":"https://www.cve.org/CVERecord?id=CVE-2024-57727","name":"CVE Program record","refsource":"CVE.ORG","tags":["canonical"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2024-57727","name":"NVD vulnerability detail","refsource":"NVD","tags":["canonical","analysis"]}],"affected":[{"source":"CNA","vendor":"n/a","product":"n/a","version":"affected n/a","platforms":[]}],"timeline":[{"source":"ADP","time":"2025-02-13T00:00:00.000Z","lang":"en","value":"CVE-2024-57727 added to CISA KEV"}],"solutions":[],"workarounds":[],"exploits":[],"credits":[],"nvd_cpes":[{"cve_year":"2024","cve_id":"57727","vulnerable":"1","versionEndIncluding":"","cpe1":"cpe","cpe2":"2.3","cpe3":"a","cpe4":"simple-help","cpe5":"simplehelp","cpe6":"*","cpe7":"*","cpe8":"*","cpe9":"*","cpe10":"*","cpe11":"*","cpe12":"*","cpe13":"*"}],"vendor_comments":[],"enrichments":{"kev":{"cve_year":"2024","cve_id":"57727","cve":"CVE-2024-57727","vendorProject":"SimpleHelp ","product":"SimpleHelp","vulnerabilityName":"SimpleHelp Path Traversal Vulnerability","dateAdded":"2025-02-13","shortDescription":"SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.","requiredAction":"Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.","dueDate":"2025-03-06","knownRansomwareCampaignUse":"Known","notes":"https://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727","cwes":"CWE-22","catalogVersion":"2026.10.04","updated_at":"2026-10-04 19:39:36"},"epss":{"cve_year":"2024","cve_id":"57727","cve":"CVE-2024-57727","epss":"0.965760000","percentile":"0.998820000","score_date":"2026-10-06","updated_at":"2026-10-07 00:14:56"},"legacy_qids":[]},"source_records":{"cve_program":{"containers":{"adp":[{"metrics":[{"cvssV3_1":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":9.1,"baseSeverity":"CRITICAL","confidentialityImpact":"HIGH","integrityImpact":"HIGH","privilegesRequired":"NONE","scope":"UNCHANGED","userInteraction":"NONE","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","version":"3.1"}},{"other":{"content":{"id":"CVE-2024-57727","options":[{"Exploitation":"active"},{"Automatable":"yes"},{"Technical Impact":"total"}],"role":"CISA Coordinator","timestamp":"2025-02-13T00:00:00+00:00","version":"2.0.3"},"type":"ssvc"}},{"other":{"content":{"dateAdded":"2025-02-13","reference":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727"},"type":"kev"}}],"problemTypes":[{"descriptions":[{"cweId":"CWE-22","description":"CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')","lang":"en","type":"CWE"}]}],"providerMetadata":{"dateUpdated":"2026-08-04T03:55:43.271Z","orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","shortName":"CISA-ADP"},"references":[{"tags":["government-resource"],"url":"https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727"}],"timeline":[{"lang":"en","time":"2025-02-13T00:00:00.000Z","value":"CVE-2024-57727 added to CISA KEV"}],"title":"CISA ADP Vulnrichment"}],"cna":{"affected":[{"product":"n/a","vendor":"n/a","versions":[{"status":"affected","version":"n/a"}]}],"descriptions":[{"lang":"en","value":"SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords."}],"problemTypes":[{"descriptions":[{"description":"n/a","lang":"en","type":"text"}]}],"providerMetadata":{"dateUpdated":"2025-01-15T22:46:02.402Z","orgId":"8254265b-2729-46b6-b9e3-3dfca2d5bfca","shortName":"mitre"},"references":[{"url":"https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/"},{"url":"https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier"}]}},"cveMetadata":{"assignerOrgId":"8254265b-2729-46b6-b9e3-3dfca2d5bfca","assignerShortName":"mitre","cveId":"CVE-2024-57727","datePublished":"2025-01-15T00:00:00.000Z","dateReserved":"2025-01-09T00:00:00.000Z","dateUpdated":"2026-08-04T03:55:43.271Z","state":"PUBLISHED"},"dataType":"CVE_RECORD","dataVersion":"5.2"},"nvd":{"publishedDate":"2025-01-15 23:15:09","lastModifiedDate":"2026-08-04 05:16:31","problem_types":["CWE-22","n/a","CWE-22 CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')"],"metrics":{"cvssMetricV31":[{"source":"nvd@nist.gov","type":"Primary","cvssData":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N","baseScore":7.5,"baseSeverity":"HIGH","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"NONE","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"HIGH","integrityImpact":"NONE","availabilityImpact":"NONE"},"exploitabilityScore":3.9,"impactScore":3.6},{"source":"134c704f-9b21-4f2e-91b3-4a467353bcc0","type":"Secondary","cvssData":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N","baseScore":9.1,"baseSeverity":"CRITICAL","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"NONE","userInteraction":"NONE","scope":"UNCHANGED","confidentialityImpact":"HIGH","integrityImpact":"HIGH","availabilityImpact":"NONE"},"exploitabilityScore":3.9,"impactScore":5.2}],"ssvcV203":[{"source":"134c704f-9b21-4f2e-91b3-4a467353bcc0","ssvcData":{"timestamp":"2025-02-13T00:00:00+00:00","id":"CVE-2024-57727","options":[{"exploitation":"active"},{"automatable":"yes"},{"technicalImpact":"total"}],"role":"CISA Coordinator","version":"2.0.3"}}]},"configurations":[{"nodes":[{"operator":"OR","negate":false,"cpeMatch":[{"vulnerable":true,"criteria":"cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*","versionEndExcluding":"5.5.8","matchCriteriaId":"B51B617B-82A8-4B34-BE2E-2D3C9CDE6D12"}]}]}]},"legacy_mitre":{"record":{"CveYear":"2024","CveId":"57727","Ordinal":"1","Title":"CVE-2024-57727","CVE":"CVE-2024-57727","Year":"2024"},"notes":[{"CveYear":"2024","CveId":"57727","Ordinal":"1","NoteData":"SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.","Type":"Description","Title":"CVE-2024-57727"}]}}}