{"api_version":"1","generated_at":"2026-04-23T12:35:26+00:00","cve":"CVE-2026-23756","urls":{"html":"https://cve.report/CVE-2026-23756","api":"https://cve.report/api/cve/CVE-2026-23756.json","docs":"https://cve.report/api","cve_org":"https://www.cve.org/CVERecord?id=CVE-2026-23756","nvd":"https://nvd.nist.gov/vuln/detail/CVE-2026-23756"},"summary":{"title":"GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject","description":"GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.","state":"PUBLISHED","assigner":"VulnCheck","published_at":"2026-04-20 18:16:24","updated_at":"2026-04-20 19:05:30"},"problem_types":["CWE-79","CWE-79 CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')"],"metrics":[{"version":"4.0","source":"disclosure@vulncheck.com","type":"Secondary","score":"5.1","severity":"MEDIUM","vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X","data":{"version":"4.0","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X","baseScore":5.1,"baseSeverity":"MEDIUM","attackVector":"NETWORK","attackComplexity":"LOW","attackRequirements":"NONE","privilegesRequired":"LOW","userInteraction":"PASSIVE","vulnConfidentialityImpact":"NONE","vulnIntegrityImpact":"NONE","vulnAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","subAvailabilityImpact":"NONE","exploitMaturity":"NOT_DEFINED","confidentialityRequirement":"NOT_DEFINED","integrityRequirement":"NOT_DEFINED","availabilityRequirement":"NOT_DEFINED","modifiedAttackVector":"NOT_DEFINED","modifiedAttackComplexity":"NOT_DEFINED","modifiedAttackRequirements":"NOT_DEFINED","modifiedPrivilegesRequired":"NOT_DEFINED","modifiedUserInteraction":"NOT_DEFINED","modifiedVulnConfidentialityImpact":"NOT_DEFINED","modifiedVulnIntegrityImpact":"NOT_DEFINED","modifiedVulnAvailabilityImpact":"NOT_DEFINED","modifiedSubConfidentialityImpact":"NOT_DEFINED","modifiedSubIntegrityImpact":"NOT_DEFINED","modifiedSubAvailabilityImpact":"NOT_DEFINED","Safety":"NOT_DEFINED","Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","valueDensity":"NOT_DEFINED","vulnerabilityResponseEffort":"NOT_DEFINED","providerUrgency":"NOT_DEFINED"}},{"version":"4.0","source":"CNA","type":"CVSS","score":"5.1","severity":"MEDIUM","vector":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N","data":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":5.1,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"LOW","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpact":"NONE","vulnIntegrityImpact":"NONE","vulnerabilityResponseEffort":"NOT_DEFINED"}},{"version":"3.1","source":"disclosure@vulncheck.com","type":"Primary","score":"5.4","severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","data":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","baseScore":5.4,"baseSeverity":"MEDIUM","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"REQUIRED","scope":"CHANGED","confidentialityImpact":"LOW","integrityImpact":"LOW","availabilityImpact":"NONE"}},{"version":"3.1","source":"CNA","type":"CVSS","score":"5.4","severity":"MEDIUM","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","data":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":5.4,"baseSeverity":"MEDIUM","confidentialityImpact":"LOW","integrityImpact":"LOW","privilegesRequired":"LOW","scope":"CHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","version":"3.1"}}],"references":[{"url":"https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases","name":"https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases","refsource":"disclosure@vulncheck.com","tags":[],"title":"","mime":"","httpstatus":"","archivestatus":"0"},{"url":"https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject","name":"https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject","refsource":"disclosure@vulncheck.com","tags":[],"title":"","mime":"","httpstatus":"","archivestatus":"0"},{"url":"https://www.cve.org/CVERecord?id=CVE-2026-23756","name":"CVE Program record","refsource":"CVE.ORG","tags":["canonical"]},{"url":"https://nvd.nist.gov/vuln/detail/CVE-2026-23756","name":"NVD vulnerability detail","refsource":"NVD","tags":["canonical","analysis"]}],"affected":[{"source":"CNA","vendor":"GFI Software","product":"HelpDesk","version":"affected 4.99.9 semver","platforms":[]}],"timeline":[],"solutions":[],"workarounds":[],"exploits":[],"credits":[{"source":"CNA","value":"Alex Williams from Pellera Technologies","lang":"en"},{"source":"CNA","value":"VulnCheck","lang":"en"}],"nvd_cpes":[],"vendor_comments":[],"enrichments":{"kev":null,"epss":{"cve_year":"2026","cve_id":"23756","cve":"CVE-2026-23756","epss":"0.000290000","percentile":"0.082570000","score_date":"2026-04-22","updated_at":"2026-04-23 00:03:15"},"legacy_qids":[]},"source_records":{"cve_program":{"containers":{"adp":[{"metrics":[{"other":{"content":{"id":"CVE-2026-23756","options":[{"Exploitation":"none"},{"Automatable":"no"},{"Technical Impact":"partial"}],"role":"CISA Coordinator","timestamp":"2026-04-20T18:08:39.341495Z","version":"2.0.3"},"type":"ssvc"}}],"providerMetadata":{"dateUpdated":"2026-04-20T18:08:49.925Z","orgId":"134c704f-9b21-4f2e-91b3-4a467353bcc0","shortName":"CISA-ADP"},"title":"CISA ADP Vulnrichment"}],"cna":{"affected":[{"defaultStatus":"unaffected","product":"HelpDesk","vendor":"GFI Software","versions":[{"lessThan":"4.99.9","status":"affected","version":"0","versionType":"semver"}]}],"credits":[{"lang":"en","type":"finder","value":"Alex Williams from Pellera Technologies"},{"lang":"en","type":"coordinator","value":"VulnCheck"}],"descriptions":[{"lang":"en","supportingMedia":[{"base64":false,"type":"text/html","value":"GFI HelpDesk before&nbsp;4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter &gt; View Troubleshooter and clicks the affected step link.<br>"}],"value":"GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link."}],"metrics":[{"cvssV4_0":{"Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","Safety":"NOT_DEFINED","attackComplexity":"LOW","attackRequirements":"NONE","attackVector":"NETWORK","baseScore":5.1,"baseSeverity":"MEDIUM","exploitMaturity":"NOT_DEFINED","privilegesRequired":"LOW","providerUrgency":"NOT_DEFINED","subAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","userInteraction":"PASSIVE","valueDensity":"NOT_DEFINED","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N","version":"4.0","vulnAvailabilityImpact":"NONE","vulnConfidentialityImpact":"NONE","vulnIntegrityImpact":"NONE","vulnerabilityResponseEffort":"NOT_DEFINED"},"format":"CVSS","scenarios":[{"lang":"en","value":"GENERAL"}]},{"cvssV3_1":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":5.4,"baseSeverity":"MEDIUM","confidentialityImpact":"LOW","integrityImpact":"LOW","privilegesRequired":"LOW","scope":"CHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","version":"3.1"},"format":"CVSS","scenarios":[{"lang":"en","value":"GENERAL"}]}],"problemTypes":[{"descriptions":[{"cweId":"CWE-79","description":"CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')","lang":"en","type":"CWE"}]}],"providerMetadata":{"dateUpdated":"2026-04-20T17:31:04.076Z","orgId":"83251b91-4cc7-4094-a5c7-464a1b83ea10","shortName":"VulnCheck"},"references":[{"tags":["vendor-advisory","patch"],"url":"https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"},{"tags":["third-party-advisory"],"url":"https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject"}],"source":{"discovery":"EXTERNAL"},"title":"GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject","x_generator":{"engine":"Vulnogram 1.0.1"}}},"cveMetadata":{"assignerOrgId":"83251b91-4cc7-4094-a5c7-464a1b83ea10","assignerShortName":"VulnCheck","cveId":"CVE-2026-23756","datePublished":"2026-04-20T17:30:51.162Z","dateReserved":"2026-01-15T18:42:20.938Z","dateUpdated":"2026-04-20T18:08:49.925Z","state":"PUBLISHED"},"dataType":"CVE_RECORD","dataVersion":"5.2"},"nvd":{"publishedDate":"2026-04-20 18:16:24","lastModifiedDate":"2026-04-20 19:05:30","problem_types":["CWE-79","CWE-79 CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')"],"metrics":{"cvssMetricV40":[{"source":"disclosure@vulncheck.com","type":"Secondary","cvssData":{"version":"4.0","vectorString":"CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X","baseScore":5.1,"baseSeverity":"MEDIUM","attackVector":"NETWORK","attackComplexity":"LOW","attackRequirements":"NONE","privilegesRequired":"LOW","userInteraction":"PASSIVE","vulnConfidentialityImpact":"NONE","vulnIntegrityImpact":"NONE","vulnAvailabilityImpact":"NONE","subConfidentialityImpact":"LOW","subIntegrityImpact":"LOW","subAvailabilityImpact":"NONE","exploitMaturity":"NOT_DEFINED","confidentialityRequirement":"NOT_DEFINED","integrityRequirement":"NOT_DEFINED","availabilityRequirement":"NOT_DEFINED","modifiedAttackVector":"NOT_DEFINED","modifiedAttackComplexity":"NOT_DEFINED","modifiedAttackRequirements":"NOT_DEFINED","modifiedPrivilegesRequired":"NOT_DEFINED","modifiedUserInteraction":"NOT_DEFINED","modifiedVulnConfidentialityImpact":"NOT_DEFINED","modifiedVulnIntegrityImpact":"NOT_DEFINED","modifiedVulnAvailabilityImpact":"NOT_DEFINED","modifiedSubConfidentialityImpact":"NOT_DEFINED","modifiedSubIntegrityImpact":"NOT_DEFINED","modifiedSubAvailabilityImpact":"NOT_DEFINED","Safety":"NOT_DEFINED","Automatable":"NOT_DEFINED","Recovery":"NOT_DEFINED","valueDensity":"NOT_DEFINED","vulnerabilityResponseEffort":"NOT_DEFINED","providerUrgency":"NOT_DEFINED"}}],"cvssMetricV31":[{"source":"disclosure@vulncheck.com","type":"Primary","cvssData":{"version":"3.1","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","baseScore":5.4,"baseSeverity":"MEDIUM","attackVector":"NETWORK","attackComplexity":"LOW","privilegesRequired":"LOW","userInteraction":"REQUIRED","scope":"CHANGED","confidentialityImpact":"LOW","integrityImpact":"LOW","availabilityImpact":"NONE"},"exploitabilityScore":2.3,"impactScore":2.7}]},"configurations":[]},"legacy_mitre":{"record":{"CveYear":"2026","CveId":"23756","Ordinal":"1","Title":"GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject","CVE":"CVE-2026-23756","Year":"2026"},"notes":[{"CveYear":"2026","CveId":"23756","Ordinal":"1","NoteData":"GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.","Type":"Description","Title":"GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject"}]}}}