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Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected.\n\nThis issue affects OTRS: \n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X before 2026.4.X"}],"impacts":[{"capecId":"CAPEC-54","descriptions":[{"lang":"en","value":"CAPEC-54 Query System for Information"}]}],"metrics":[{"cvssV3_1":{"attackComplexity":"LOW","attackVector":"NETWORK","availabilityImpact":"NONE","baseScore":3.5,"baseSeverity":"LOW","confidentialityImpact":"LOW","integrityImpact":"NONE","privilegesRequired":"LOW","scope":"UNCHANGED","userInteraction":"REQUIRED","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N","version":"3.1"},"format":"CVSS","scenarios":[{"lang":"en","value":"GENERAL"}]}],"problemTypes":[{"descriptions":[{"cweId":"CWE-276","description":"CWE-276 Incorrect Default Permissions","lang":"en","type":"CWE"}]}],"providerMetadata":{"dateUpdated":"2026-06-01T03:32:53.621Z","orgId":"2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8","shortName":"OTRS"},"references":[{"url":"https://otrs.com/release-notes/otrs-security-advisory-2026-04/"}],"solutions":[{"lang":"en","supportingMedia":[{"base64":false,"type":"text/html","value":"Update to OTRS 2026.4.1. or later. 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Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected.\n\nThis issue affects OTRS: \n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X before 2026.4.X","Type":"Description","Title":"Incorrect handling of permissions in External Interface Config I"}]}}}