Multiple Consona Products Password Reset Security Bypass Vulnerability

BID:40003

Info

Multiple Consona Products Password Reset Security Bypass Vulnerability

Bugtraq ID: 40003
Class: Access Validation Error
CVE: CVE-2010-1910
Remote: Yes
Local: No
Published: May 07 2010 12:00AM
Updated: Apr 13 2015 09:02PM
Credit: Consona
Vulnerable: Consona Consona Subscriber Assistance 0
Consona Consona Live Assistance 0
Consona Consona Dynamic Agent 0
Not Vulnerable:

Discussion

Multiple Consona Products Password Reset Security Bypass Vulnerability

Multiple Consona (formerly SupportSoft) products are prone to a security-bypass vulnerability because they fail to adequately restrict access to the password-reset feature.

An attacker can exploit this issue to reset user passwords.

The following are vulnerable:
Consona Live Assistance
Consona Dynamic Agent
Consona Subscriber Assistance

Exploit / POC

Multiple Consona Products Password Reset Security Bypass Vulnerability

Attackers can exploit this issue via a browser.

Solution / Fix

Multiple Consona Products Password Reset Security Bypass Vulnerability

Solution:
The vendor has released updates. Please see the references for details.

References

Multiple Consona Products Password Reset Security Bypass Vulnerability

References:
© CVE.report 2026 |

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.

CVE, CWE, and OVAL are registred trademarks of The MITRE Corporation and the authoritative source of CVE content is MITRE's CVE web site. This site includes MITRE data granted under the following license.

Free CVE JSON API cve.report/api

CVE.report and Source URL Uptime Status status.cve.report