QID 376152

Date Published: 2021-12-10

QID 376152: Zoho ManageEngine ServiceDesk Plus Authentication bypass vulnerability (SD-99853)

ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization.

ManageEngine ServiceDesk Plus is affected by an Authentication bypass vulnerability in certain admin configurations.

Affected Versions:
ManageEngine ServiceDesk 12.0 prior to 12003
ManageEngine ServiceDesk 11.3 prior to 11311
ManageEngine ServiceDesk 11.2 prior to 11212
ManageEngine ServiceDesk 11.1 prior to 11149

QID Detection Logic: (authenticated)
Operating System: Windows
The QID check for vulnerable build versions of Zoho ManageEngine ServiceDesk Plus from file buildInfo.xml.

Successful exploitation will lead to Authentication bypass.

CVSS V3 rated as Medium - 5.6 severity.

CVSS V2 rated as High - 6.8 severity.

Solution

Customers are advised to update to latest version of Zoho ManageEngine ServiceDesk Plus with the latest Service Pack.

Vendor References

ServiceDesk Plus ReadMe - www.manageengine.com/products/service-desk/on-premises/readme.html

CVEs related to QID 376152

CVE-2021-44526 |

Software Advisories

Advisory ID	Software	Component	Link
ServiceDesk Plus			sdpondemand.manageengine.com/Register.do?opDownload&deployment=Onpremises
ServiceDesk Plus Service Packs			www.manageengine.com/products/service-desk/on-premises/service-packs.html?dwdexp

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