QID 378333

Date Published: 2023-05-16

QID 378333: Zoho ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus and AssetExplorer Denial of Service (DoS) Vulnerability

Zoho ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus and AssetExplorer are vulnerable to Denial of Service vulnerability. This vulnerability allows an attacker to exploit the way an API method allocates memory by sending a small image file with a large size defined in the header, causing the application to crash or become unresponsive.

Affected Versions:
ServiceDesk Plus 14103 and below
ServiceDesk Plus MSP 14000 and below
SupportCenter Plus 14000 and below
AssetExplorer 6987 and below

QID Detection Logic (Authenticated):
Windows: Checks for vulnerable version of ManageEngine ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus and AssetExplorer by reading the version from buildinfo.xml file.

Successful exploitation of this vulnerability may allow an attacker to exploit the way an API method allocates memory by sending a small image file with a large size defined in the header, causing the application to crash or become unresponsive.

CVSS V3 rated as High - 7.5 severity.

CVSS V2 rated as Medium - 5 severity.

Solution

Vendor has released patches addressing the vulnerability. For more information please refer to Zoho ManageEngine Security Advisory

Vendor References

Zoho ManageEngine Security Advisory - www.manageengine.com/products/service-desk/CVE-2023-26601.html

CVEs related to QID 378333

CVE-2023-26601 |

Software Advisories

Advisory ID	Software	Component	Link
Zoho ManageEngine Security Advisory			www.manageengine.com/products/service-desk/CVE-2023-26601.html

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