CVE-2024-57727

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2024-57727
StatePUBLISHED
Assignermitre
Source PriorityCVE Program / NVD first with legacy fallback
Published2025-01-15 23:15:09 UTC
Updated2026-08-04 05:16:31 UTC
DescriptionSimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Risk And Classification

Primary CVSS: v3.1 7.5 HIGH from [email protected]

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS: 0.965760000 probability, percentile 0.998820000 (date 2026-10-06)

CISA KEV: Listed on 2025-02-13; due 2025-03-06; ransomware use Known

Problem Types: CWE-22 | n/a | CWE-22 CWE-22 Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')

VersionSourceTypeScoreSeverityVector
3.1[email protected]Primary7.5HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
3.1ADPDECLARED9.1CRITICALCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
3.1134c704f-9b21-4f2e-91b3-4a467353bcc0Secondary9.1CRITICALCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

CISA Known Exploited Vulnerability

VendorSimpleHelp
ProductSimpleHelp
NameSimpleHelp Path Traversal Vulnerability
Required ActionApply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Noteshttps://simple-help.com/kb---security-vulnerabilities-01-2025 ; Additional CISA Mitigation Instructions: https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a ; https://nvd.nist.gov/vuln/detail/CVE-2024-57727

NVD Known Affected Configurations (CPE 2.3)

TypeVendorProductVersionUpdateEditionLanguage
Application Simple-help Simplehelp All All All All

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Na N/a affected n/a Not specified

References

ReferenceSourceLinkTags
simple-help.com/kb---security-vulnerabilities-01-2025 [email protected] simple-help.com Release Notes
www.cisa.gov/known-exploited-vulnerabilities-catalog 134c704f-9b21-4f2e-91b3-4a467353bcc0 www.cisa.gov US Government Resource
www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simpl... [email protected] www.horizon3.ai Third Party Advisory
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis
CISA Known Exploited Vulnerabilities catalog CISA www.cisa.gov kev

Additional Advisory Data

SourceTimeEvent
ADP2025-02-13T00:00:00.000ZCVE-2024-57727 added to CISA KEV

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