FreeScout: a restricted agent can lift their own admin-imposed "see only assigned conversations" restriction via profile save

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-103985
StatePUBLISHED
AssignerGitHub_M
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-11-06 17:17:10 UTC
Updated2026-11-06 18:17:38 UTC
DescriptionFreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

Risk And Classification

Primary CVSS: v3.1 7.1 HIGH from [email protected]

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

Problem Types: CWE-269 | CWE-284 | CWE-269 CWE-269: Improper Privilege Management | CWE-284 CWE-284: Improper Access Control

VersionSourceTypeScoreSeverityVector
3.1[email protected]Secondary7.1HIGHCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N
3.1CNADECLARED7.1HIGHCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Freescout-help-desk Freescout affected < 1.8.231 Not specified

References

ReferenceSourceLinkTags
github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-r... 134c704f-9b21-4f2e-91b3-4a467353bcc0 github.com
github.com/freescout-help-desk/freescout/commit/83030464eec3c03712ad988b... [email protected] github.com
github.com/freescout-help-desk/freescout/releases/tag/1.8.231 [email protected] github.com
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