Fluent Support < 2.3.1 - Agent+ Arbitrary Ticket Customer Reassignment via IDOR

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-14197
StatePUBLISHED
AssignerWPScan
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-08-01 07:16:29 UTC
Updated2026-08-05 17:16:40 UTC
DescriptionThe Fluent Support WordPress plugin before 2.3.1 does not perform a per-ticket access check before reassigning a ticket's customer, allowing a restricted support agent to change the assigned customer of any ticket in the system, including tickets outside their granted scope.

Risk And Classification

Primary CVSS: v3.1 3.8 LOW from ADP

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N

EPSS: 0.001520000 probability, percentile 0.049120000 (date 2026-08-09)

Problem Types: CWE-639 | CWE-639 Authorization Bypass Through User-Controlled Key | CWE-639 CWE-639 Authorization Bypass Through User-Controlled Key

VersionSourceTypeScoreSeverityVector
3.1ADPDECLARED3.8LOWCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
3.1134c704f-9b21-4f2e-91b3-4a467353bcc0Secondary3.8LOWCVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
High
User Interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Unknown Fluent Support affected 2.3.1 semver Not specified

References

ReferenceSourceLinkTags
wpscan.com/vulnerability/cd488221-6efd-42a0-badc-315c60ec0b99 [email protected] wpscan.com
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Mustafa Ahmed (en)

CNA: WPScan (en)

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