CVE-2026-20170

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Summary

CVECVE-2026-20170
StatePUBLISHED
Assignercisco
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-04-15 17:17:03 UTC
Updated2026-04-15 17:17:03 UTC
DescriptionA vulnerability in the Desktop Agent functionality of Cisco Webex Contact Center could have allowed an unauthenticated, remote attacker to conduct cross-site scripting attacks. Cisco has addressed this vulnerability in the Cisco Webex Contact Center service, and no customer action is needed. This vulnerability existed because HTML and script content was not properly handled. Prior to this vulnerability being addressed, an attacker could have exploited this vulnerability by persuading a user to follow a malicious link. A successful exploit could have allowed the attacker to steal sensitive information from the browser, including authentication and session information.

Risk And Classification

Primary CVSS: v3.1 6.1 MEDIUM from [email protected]

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Problem Types: CWE-80 | CWE-80 Improper Neutralization of Script-Related HTML Tags in a Web Page (Basic XSS)

VersionSourceTypeScoreSeverityVector
3.1[email protected]Primary6.1MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
3.1CNACVSSV3_16.1MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Cisco Cisco Webex Contact Center affected N/A Not specified

References

ReferenceSourceLinkTags
sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-webexc... [email protected] sec.cloudapps.cisco.com
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Additional Advisory Data

Exploits

CNA: The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.

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