GFI HelpDesk < 4.99.9 Stored XSS via editsubject Parameter
Summary
| CVE | CVE-2026-23758 |
|---|---|
| State | PUBLISHED |
| Assigner | VulnCheck |
| Source Priority | CVE Program / NVD first with legacy fallback |
| Published | 2026-04-20 18:16:24 UTC |
| Updated | 2026-04-27 14:58:02 UTC |
| Description | GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the ticket subject field that allows authenticated staff members to inject malicious JavaScript by manipulating the editsubject POST parameter. Attackers can inject XSS payloads through inadequate sanitization in Controller_Ticket.EditSubmit() that bypass the incomplete SanitizeForXSS() method to execute arbitrary JavaScript when other staff members or administrators view the affected ticket. |
Risk And Classification
Primary CVSS: v4.0 6.4 MEDIUM from [email protected]
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:H/SI:H/SA:H/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
EPSS: 0.000520000 probability, percentile 0.162120000 (date 2026-04-27)
Problem Types: CWE-79 | CWE-79 CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
| Version | Source | Type | Score | Severity | Vector |
|---|---|---|---|---|---|
| 4.0 | [email protected] | Secondary | 6.4 | MEDIUM | CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:H/SI:H/SA:H/E:X/C... |
| 4.0 | CNA | CVSS | 5.1 | MEDIUM | CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N |
| 4.0 | CNA | CVSS | 6.4 | MEDIUM | CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:H/SI:H/SA:H |
| 3.1 | [email protected] | Primary | 5.4 | MEDIUM | CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N |
CVSS v4.0 Breakdown
Attack Vector
NetworkAttack Complexity
LowAttack Requirements
NonePrivileges Required
LowUser Interaction
PassiveConfidentiality
LowIntegrity
LowAvailability
NoneSub Conf.
HighSub Integrity
HighSub Availability
HighCVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:H/SI:H/SA:H/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
CVSS v3.1 Breakdown
Attack Vector
NetworkAttack Complexity
LowPrivileges Required
LowUser Interaction
RequiredScope
ChangedConfidentiality
LowIntegrity
LowAvailability
NoneCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
NVD Known Affected Configurations (CPE 2.3)
Vendor Declared Affected Products
| Source | Vendor | Product | Version | Platforms |
|---|---|---|---|---|
| CNA | GFI Software | HelpDesk | affected 4.99.9 semver | Not specified |
References
| Reference | Source | Link | Tags |
|---|---|---|---|
| www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-editsubject-parameter | [email protected] | www.vulncheck.com | Third Party Advisory |
| gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk... | [email protected] | gfi.ai | Release Notes |
| CVE Program record | CVE.ORG | www.cve.org | canonical |
| NVD vulnerability detail | NVD | nvd.nist.gov | canonical, analysis |
Vendor Comments And Credit
Discovery Credit
CNA: Alex Williams from Pellera Technologies (en)
CNA: VulnCheck (en)
There are currently no legacy QID mappings associated with this CVE.