JS Help Desk – AI-Powered Support & Ticketing System <= 3.0.4 - Unauthenticated SQL Injection via 'multiformid' Parameter

MITRE NVD CVE.ORG Print: PDF PDF

Summary

CVECVE-2026-2511
StatePUBLISHED
AssignerWordfence
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-03-26 14:16:10 UTC
Updated2026-03-30 13:26:50 UTC
DescriptionThe JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to SQL Injection via the `multiformid` parameter in the `storeTickets()` function in all versions up to, and including, 3.0.4. This is due to the user-supplied `multiformid` value being passed to `esc_sql()` without enclosing the result in quotes in the SQL query, rendering the escaping ineffective against payloads that do not contain quote characters. This makes it possible for unauthenticated attackers to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database.

Risk And Classification

Primary CVSS: v3.1 7.5 HIGH from [email protected]

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

EPSS: 0.000980000 probability, percentile 0.271040000 (date 2026-04-01)

Problem Types: CWE-89 | CWE-89 CWE-89 Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')

VersionSourceTypeScoreSeverityVector
3.1[email protected]Primary7.5HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
3.1CNADECLARED7.5HIGHCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA Rabilal JS Help Desk AI-Powered Support Ticketing System affected * 3.0.4 semver Not specified

References

ReferenceSourceLinkTags
plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldordering/mo... [email protected] plugins.trac.wordpress.org
www.wordfence.com/threat-intel/vulnerabilities/id/2959c04a-70bd-4f5c-a61a-1eab2... [email protected] www.wordfence.com
plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/ticket/model.php [email protected] plugins.trac.wordpress.org
plugins.trac.wordpress.org/changeset/3463031 [email protected] plugins.trac.wordpress.org
plugins.trac.wordpress.org/browser/js-support-ticket/tags/3.0.4/modules/fieldordering/mo... [email protected] plugins.trac.wordpress.org
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Nabil Irawan (en)

Additional Advisory Data

SourceTimeEvent
CNA2026-02-14T06:27:38.000ZVendor Notified
CNA2026-03-25T00:00:00.000ZDisclosed
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