Incorrect handling of permissions in External Interface Config Item List module

MITRE NVD CVE.ORG JSON API Print: PDF PDF

Summary

CVECVE-2026-48190
StatePUBLISHED
AssignerOTRS
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-06-01 04:16:22 UTC
Updated2026-06-01 04:16:22 UTC
DescriptionAn incorrect handling of permissions in OTRS External Interface and the ConfigItem List module allows an authenticated customer to query the system for CI information. Please note that CMDB has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X

Risk And Classification

Primary CVSS: v3.1 3.5 LOW from [email protected]

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Problem Types: CWE-276 | CWE-276 CWE-276 Incorrect Default Permissions

VersionSourceTypeScoreSeverityVector
3.1[email protected]Secondary3.5LOWCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
3.1CNACVSS3.5LOWCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
Low
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA OTRS AG OTRS affected 7.0.x Not specified
CNA OTRS AG OTRS affected 8.0.x Not specified
CNA OTRS AG OTRS affected 2023.x Not specified
CNA OTRS AG OTRS affected 2024.x Not specified
CNA OTRS AG OTRS affected 2025.x Not specified
CNA OTRS AG OTRS affected 2026.x 2026.3.x patch Not specified

References

ReferenceSourceLinkTags
otrs.com/release-notes/otrs-security-advisory-2026-04 [email protected] otrs.com
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Additional Advisory Data

Solutions

CNA: Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches

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