Cross-Site Request Forgery in Import/Export Admin console

MITRE NVD CVE.ORG JSON API

Summary

CVECVE-2026-48211
StatePUBLISHED
AssignerOTRS
Source PriorityCVE Program / NVD first with legacy fallback
Published2026-10-12 07:16:36 UTC
Updated2026-10-12 07:16:36 UTC
DescriptionAn authenticated administrator can be induced to delete administrative Import/Export templates through a Cross-Site Request Forgery (CSRF) attack. The OTRS AdminImportExport::TemplateDelete action does not validate the request's ChallengeToken, allowing an unauthenticated remote attacker to craft a malicious request that is executed with the privileges of an active administrator session. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Risk And Classification

Primary CVSS: v3.1 5.4 MEDIUM from [email protected]

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:L

Problem Types: CWE-352 | CWE-352 CWE-352 Cross-Site Request Forgery (CSRF)

VersionSourceTypeScoreSeverityVector
3.1[email protected]Secondary5.4MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:L
3.1CNACVSS5.4MEDIUMCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:L

CVSS v3.1 Breakdown

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
Required
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
Low

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:L

Vendor Declared Affected Products

SourceVendorProductVersionPlatforms
CNA OTRS GmbH Former OTRS AG OTRS affected 7.0.x Not specified
CNA OTRS GmbH Former OTRS AG OTRS affected 8.0.x Not specified
CNA OTRS GmbH Former OTRS AG OTRS affected 2023.x Not specified
CNA OTRS GmbH Former OTRS AG OTRS affected 2024.x Not specified
CNA OTRS GmbH Former OTRS AG OTRS affected 2025.x Not specified
CNA OTRS GmbH Former OTRS AG OTRS affected 2026.x 2026.6.x patch Not specified
CNA OTRS GmbH Former OTRS AG OTRS Community Edition affected 6.x Not specified

References

ReferenceSourceLinkTags
otrs.com/release-notes/otrs-security-advisory-2026-10 [email protected] otrs.com
CVE Program record CVE.ORG www.cve.org canonical
NVD vulnerability detail NVD nvd.nist.gov canonical, analysis

Vendor Comments And Credit

Discovery Credit

CNA: Special thanks to William Bastos (@chor4o) and Samara Gama (igobysamy) for reporting this vulnerability (en)

Additional Advisory Data

Solutions

CNA: Update to latest version of OTRS (2026.7.1. or later). Please note that there will be no OTRS 7 patches

© CVE.report 2026

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.

CVE, CWE, and OVAL are registred trademarks of The MITRE Corporation and the authoritative source of CVE content is MITRE's CVE web site. This site includes MITRE data granted under the following license.

Free CVE JSON API cve.report/api

CVE.report and Source URL Uptime Status status.cve.report